Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Job description

About the Role:

As a Technical Support Representative for our technical support team, you'll be the first pointof contact for our customers, helping them with technical questions and issues.

Requirements:
- Experience in customer support and technical support, especially with SaaS products, would be an added benefit.
- Strong troubleshooting skills and a solid understanding of software applications.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize effectively.
- A customer-focused attitude with a passion for helping others.

1. Customer Interaction:
Assist customers via voice, email, and chat, answering their questions and resolving technicalissues related to our clients software.
Listen carefully to customers' concerns and provide clear, effective solutions.

2. Technical Troubleshooting:
Diagnose and resolve issues with our SaaS applications, guiding customers through thenecessary steps to fix their problems.
Offer helpful documentation and resources to empower customers in solving issues on their
own.
3. Documentation:
Keep accurate records of customer interactions and solutions in our support system.
Update our knowledge base with helpful articles and FAQs to support both customers and teammembers.
4. Collaboration:
Work closely with engineering and product teams to escalate complex issues and sharecustomer feedback.
Team up with colleagues to enhance service delivery and overall customer satisfaction.
5. Customer Education:
Educate customers on product features and best practices.
Support new customers ensuring they have the resources they need.
6. Process Improvement:
Look for ways to improve our support processes to make things easier for customers and the support team.
Share your insights and suggestions during team meetings to foster a culture of continuous improvement.
7. Continuous Learning:
Stay updated on product changes, industry trends, and new technologies relevant to our software.
Take advantage of training opportunities to enhance your skills and knowledge.
8. Additional Duties:
Take on any additional tasks, needed to support the goals of the technical support team and the company.