Job description

Summary: The Business Operations Specialist's responsibilities include reporting directly to the VP of Business Operations and supporting various operations tasks/activities. This person should also be well-versed in internal operations, have an accounting mindset, create and maintain spreadsheets for reporting, and be able to handle internal account inquiries/reconciliations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide support to VP of Business Operations in resolving operational issues as needed
Assist on business operations projects and solutions
Maintain and audit client accounts for accuracy in billing
Perform weekly, monthly and quarterly audits on operations tasks
Consult and collaborate with sales leaders and executives on sales tasks (territory rotation, client sync issues, call tracking, SOP’s)
Communicate with vendors and provide oversight as required on shipping initiatives
Enforce internal processes
Maintain logs and spreadsheets for various audits
Answer general questions and escalate requests to other departments (as warranted)
Perform additional functions as assigned by the VP of Business Operations

Qualifications:

To be successful as an operations specialist, you should possess excellent communication skills and be able to juggle multiple tasks. Top candidates will have strong organizational, critical thinking, and interpersonal skills as well as being very detail oriented.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Mail Shark Site,internet software, and miscellaneous programs as needed.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Accounting: 1 Year (Preferred)

Knowledge, Skills and Other Abilities:

Oral communication skills
Customer service skills
Organization skills
Written communication skills
Diplomacy skills
Time management skills
Telephone etiquette skills
Professionalism
Computer literacy skills
Proofreading skills
Keyboard skills

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Location

Reading, PA

Benefits

Competitive salary
Medical, vision, and dental insurance plans for you and your family
Health coverage begins the first day of the first full month after your start date
401(k) plan with dollar for dollar employer match on a generous % of your contribution
You start with 13 days of paid time off (prorated on start date)
For each year you’re employed you’ll receive additional PTO (1-5 years: 8 hours) (6+ years: 4 hours)
Paid maternity leave - 8 weeks
Paid paternity leave - 2 weeks

Perks