PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.
Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.
Deadline to apply is 11:59 PM on
02-18-2025(Support staff salary will be based on internal equity and experience)
Position General Summary:
The Project Manager is responsible for managing projects and deliverables against a timeline, budget, and scope in order to recognize and mitigate risks. The Project Manager manages resources, schedules, and financials and adheres to the EPMO best practice processes throughout the life of the project. The Project Manger manages the tasks on a day-to-day basis to verify that the project produces the required deliverables of quality, within the specified constraints of time and cost in order to achieve the potential benefits defined in the business case.
Essential Position Functions:
Manage the project team: develop and motivate team members to meet project goals by adhering to their responsibilities and project milestones
Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
Own project life cycle: successful project delivery will include full implementation from initiation to deployment
Report on project success criteria results: reporting includes measuring against established metrics, adherence to testing requirements, and deployment management activities
Create a problem-solving environment: work creatively and analytically using skills that demonstrate teamwork, innovation and a focus on solutioning results
Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization
Prepare estimates and a detailed project plan for all phases of the project
Procure adequate resources to achieve project objectives in planned timeframes
Manage the day-to-day project activities and resources and facilitates the project management team meetings and er required events associated with the needs of the projects
Provide status reporting by communicating across leadership levels regarding project milestones, deliverables, dependencies, risks, and issues
Understand interdependencies between technology, operations and business needs
Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
Manage project scope and changes against the project’s timeline and budget requirements; ensure project milestones are met
Act as an internal quality control check for the project
Practice project management principles, methods, and techniques
Review and provide input on Best Practices, facilitating operational improvements
Define the Statement of Work and Specifications for the requested goods and services
Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues
Monitor, track, and control outcomes to identify risks and resolve issues, conflicts, dependencies, and critical path deliverables
Define success criteria and key performance indicators and disseminate them to involved parties throughout project life cycle
Manage project CRIADL, developing mitigation(s) that impact the baseline
Continue professional development to keep abreast of emerging technologies, methods and best practices
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
All work responsibilities are subject to having performance goals and/or targets established
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
Minimum Requirements:
Education/Licensure/Certification:
Bachelor’s Degree in appropriate field of study or equivalent work experience
Industry certification in project management practice (preferred)
Experience:
Five years of project management or related experience
Five years of experience working with business stakeholders
Knowledge, Skills, and Abilities (KSA's):
Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and/or senior leadership
Proven ability to demonstrate a drive for results and accountability of business needs
Strong written and verbal communication skills
Strong interpersonal skills
Excellent customer service skills
Strong organizational skills
Demonstrative skill in attention to detail
Ability to function effectively in a high-demand environment
Ability to work independently and as a team member
Ability to work with and through people to establish goals, objectives, and action plans
Ability to compile, review, categorize, prioritize, analyze, and interpret data and/or information
CORE COMPETENCIES FOR SUCCESS:
COMMUNICATION SKILLS
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience
CUSTOMER FOCUS
Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer
INTERPERSONAL SKILLS
Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers
FUNCTIONAL /TECHNICAL EXPERTISE
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion
INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:
PEER RELATIONSHIPS
Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers
CREATIVITY
Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”
SELF KNOWLEDGE
Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn’t defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions
PLANNING
Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results
ORGANIZING
Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner
PROBLEM SOLVING
Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn’t stop at the first answers
DRIVE FOR RESULTS
Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals
Physical Requirements and Environmental Conditions:
Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
Light physical activities and efforts required working in an office environment
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
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