Manager, Customer Solutions Consulting

THE OPPORTUNITY:

This remote opportunity is an existing vacancy open to candidates residing anywhere in the United States or Canada. 

As the Manager of Customer Solutions Consulting, your mission is to support optimization of the customer journey by enabling Customer Experience teams and individuals to focus on the customer, helping customers realize the value of their new software, maximizing engagement, and ensuring the ultimate customer experience throughout their VelocityEHS journey.

The VelocityEHS Customer Solutions Consulting team is a key member of the Customer Experience Enablement team, serving as a trusted customer advocate and subject matter expert. Consultants on your team act as the connecting bridge across Customer Experience, Sales, Product and R&D teams, and also support the VelocityEHS ecosystem of service partners. Customer Solutions Consultants are strategic problem solvers focused on liaising with teams and modeling collaborative excellence with keen interpersonal savviness and subject matter expertise in VelocityEHS solutions.

In the Manager role, your goal is to enable this team to help champion outcomes throughout the customer journey. The value this role brings to the organization is a reduction in customer friction and high engagement in cross-functional initiatives requiring subject matter expertise. Advanced cross-functional collaboration, problem solving and communication are an expectation. This role requires a strategic mindset and the ability to empathize with customers. Experience maintaining a high level of activity, managing multiple people, teams, and initiatives, and working effectively in a team environment is crucial.

We are looking for individuals who are motivated, talented, and thrive in an environment where helping others bring their best self and work to the table every day is key to overall success. Alignment with the VelocityEHS mission of making workplaces safer and more sustainable is necessary in leading a team of mission-focused individuals.

Primary Duties and Responsibilities

• Manage goal setting and performance of employees on single team
• Use metrics to improve quality and efficiency of team
• Recruit and hire new employees
• Mentor others within same or lower-ranking role
• Manage intern program
• Own multiple internal processes
• Participate in business planning activities
• Acquire, maintain, and organize qualitative and quantitative data from stakeholders and use it to improve/create better products & services

Minimum Skills and Qualifications

• Bachelor’s degree in relevant area or equivalent
• 5+ Years experience in SaaS industry and/or Environment, Health and Safety industry
• 2+ Years experience people management
• Exceptional verbal and written communication skills
• Quantitative analysis skills
• Advanced Microsoft 365 skills

Preferred Skills and Qualifications

• Related certifications in SaaS or software
• Related certifications in EHS or ESG
• Experience in customer enablement and operations (e.g. customer advocacy, product operations)
• Progressive experience in people management and leadership
• 3+ years people management in SaaS industry

Who is VelocityEHS? 

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate^® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.

Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.

What are the benefits and perks of working at VelocityEHS?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!

• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family’s needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)

VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $106,250 and $149,200 USD (United States) or $102,100 and $134,800 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package. 

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com 

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.

 #BI-Remote