ATR - Material Account Manager Miami

Job Description:

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

ATR Americas (AAS) is the primary hub for supporting the Americas and Caribbean regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. Based in Miami, our Training Center reflects ATR's commitment to tailored training programs aligned with aircraft characteristics and operator needs.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric     Entrepreneurial       Inspiring           Exemplary        Innovative           Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for Material Account Manager to come onboard in our Customer Support and Material’s department.

Under the Head of the Material Account Managers, the Material Account Manager is responsible for customer satisfaction, the sale and distribution of the spare parts for sales, exchange, repair and lease (under GMA contract or not).

Your Mission

- Ensures the satisfaction of their customer portfolio while matching the required service level, minimize delays in their order backlog and handling different customer claims.

- Develops the business of spare parts in order to maximize turnover and margin on their portfolio.

- Ensure adherence to ATR’s safety and regulatory standards in all material handling processes.

- Drive continuous improvement initiatives within the material management process.

ACTIVITIES

1. Manage the sales

- Daily follow-up of the orders backlog (spares and services), minimize delays and communicate to customers

- Resolve the customer claims (quality, pricing, logistics, invoicing, cancellation…)

- Drive the subcontractor’s activities to ensure ATR commitments (response times to quotations and orders,

delivery times, return deadlines, payment conditions, incoterms…)

- Build and drive the administrative and logistic indicators

- Collaborate with cross-functional teams to increase efficiency and productivity

- Ensure the promotion and basic support in the use of the available digital tools

2. Analyze the sales activities

- Support the HO Customer Order Desk in the preparation of the yearly spares logistics and sales objectives

and action plan

- Benchmark the ATR competitors on the after-sale segment to enhance profitability of ATR’s offers

- Build service level scorecard per customer, review with core customer accounts on a quarterly basis

- Follow the quotations into orders transformation rate to decline action plans and win sales

3. Develop customer satisfaction and the turnover through commercial actions:

- Build and maintain a tight relationship with customers, with quick response times and qualified answers

through regular phone conferences and customer visits

- Coordinate with the Pricing and Inventory departments to target the “must sale parts” and manage the

associated sales campaigns

- Pay attention to customer needs and maintenance planning in order to adapt offers and increase spares

revenue

- Take part in price negotiations for strategic orders in order to push sales

- Put in place cross commercial actions with other services (sales of services, CSD…)

About you

• 3 to 5 years Professional experience
• Minimum of 2 years experience in managing customer relationships and driving customer satisfaction
• Technical skills / knowledge (5-6 key competences): Knowledge of aviation industry is advantageous / sense of negotiation and commercial related skills / logistics knowledge / Advanced level Office pack / SAP knowledge / Relevant certifications (e.g., Customer Relationship Management) are a plus.
• Soft skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to analyze data and develop actionable insights
  • Proven ability to work collaboratively in a fist paced team environment
  • Ability to manage multiple accounts and prioritize tasks effectively
• Strong Communication and proficiency in English and Spanish required. French or Portuguese desirable. Demonstrated strength in interpersonal, written and presentation skills

• Right to live and work in the US and no restriction to working or travelling inside the United States or other parts of the America
• Local Contract

Our Recruitment Process

• The Manager will contact you
• Innovative and digital assessment
• To get to know you better: interview with Manager, HR Recuiter, Managing Director

What we offer

             Highly competitive compensation package

             Work-life balance Work-life balance (remote working, paid time off…)

               Well-being / health (supplementary health & welfare coverage, retirement plan…)

  Career paths enabling employees to develop their skills and build a professional project

                Wide choice of development programs for soft and hard skills

               Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in ATR !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.