Senior Service Engineer

What joining us means:

Here at Servomex, we deliver expert gas analysis and sensing solutions for a range of markets and industries including semiconductor manufacturing, medical gas quality, power generation and emissions monitoring – to name a few.

Due to our rapidly growing business in the region, we are excited to be recruiting for an additional Senior Service Engineer (SEE) to join our team in Taiwan. The exceptional Service Engineer will be providing support to our most prestigious customers.

The SEE will provide after sales support for all Servomex gas analysers and sample systems. This role will primarily focus on field service repairs, additionally our new colleague will perform in-house workshop repairs. The successful candidate will also provide telephone and email technical support to our customers and channel partners.

This opportunity will be based out of Hsinchu, with 70% of their time spent travelling throughout Taiwan.

What you will be doing:

• Service, repair and commission all Servomex products to ensure that the Company’s reputation is maintained and enhanced through continually exceeding customers’ expectations.
• Develop and maintain strong relationships (point of contact) with key customers in the semiconductor (SEMI) industry, ensuring their specific needs and requirements are met.
• Working with advanced analytical methods, such as gas chromatography (GC), and performing precise oxygen and water measurements at PPB and PPT levels.
• Provide assistance with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
• Complete repair, service and commissioning reports and any other required documentation.
• Ensure that Servomex equipment meets the relevant health and safety and local safety requirements and if not, ensure the customer accepts responsibility.
• Communicate with relevant departments concerning problems with Servomex equipment and customer requirements using quality and customer complaint procedures.

What we are looking for:

• A proven track record of working within a Service Engineer position, repairing instrumentation as well as installing and troubleshooting; it would be a distinct advantage to have knowledge/experience of working with complex gas analysers – however comprehensive training will be provided to the successful candidate.
• Specific experience/expertise in the SEMI industry would be a huge advantage.
• Strong technical/electronic/instrumentation background with exceptional attention to detail; combined with the ability and desire to quickly learn and adapt to sophisticated instrumentation is vital.
• Experienced in providing varying levels of customer training.
• Desire, ability and passion to build strong working relationships with customers.
• Experienced in working within the following industries - oil and gas, industrial gases, cement, food and chemical.
• Ability to interpret maintenance manuals, schematics, and wiring diagrams.
• Results-oriented attitude, combined with strong communication and problem-solving skills.
• Experienced in working remotely with minimum supervision.
• Fluent in English (written and spoken).
• Degree (or equivalent) in Chemical Engineering, Physics, Chemistry, Electronics, Electrical Engineering, Instrumentation or closely related subject/discipline.

Desirable skills and experience:

• Solid business acumen and a willingness to learn about our products/technology.

Location: Hsinchu (with flexibility for travel across Taiwan)

Salary: Servomex offers a comprehensive salary and benefits package commensurate with its status as a world class organisation committed to high performance, customer focus and employee empowerment.

We are happy to consider any reasonable adjustments that candidates with a disability may need during the recruitment process and you will be asked whether you require any such adjustments during the application process. Please note we will also make reasonable adjustments wherever possible to enable employees to complete their roles to the best of their ability.

Servomex is committed to creating a diverse and inclusive environment and ensuring the health and wellbeing of its workforce; we are proud of our endorsements and pledges to create a positive workplace where employees feel supported and able to bring their whole selves to work:

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