Professional Liability Account Manager & Underwriting Support

Brown & Brown is seeking a Professional Lines Account Manager & Underwriting Support to join our growing team in Massachusetts. 

The Professional Lines Account Manager & Underwriting Support will work jointly with the Professional Lines Leader and PCL with respect to servicing the Professional Lines client base. Provide underwriting support on existing accounts, including quoting new and renewal business in a timely, efficient, friendly and accurate manner, and assists with growing revenues. 

How You Will Contribute: 

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues. 

• Manage and retain existing books of business. 

• Follow-up to address customer needs and resolve any problems or issues. 

• Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.  

• Process daily telephone requests, mail and tasks, including faxes and e-mail, for assigned accounts. 

• Prepare billings and/or invoices on a timely basis. 

• In conjunction with the Producer, manage ICR process. 

• Responsible for the end-to-end client service process such as marketing, updating agency management system with final required documents. 

• Underwrite new and renewal business in accordance with Carrier Underwriting authority and guidelines.  

• Review daily, weekly, monthly reports such as expiration and daily downloads 

• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer’s requests / requirements. 

• Meet with clients / walk-ins in the office as needed / upon request.  

• Attempt to generate new business activity and account rounding. 

• Attend meetings as required by the Profit Center Leader, Producer or Commercial Lines Leader. 

Skills & Experience to Be Successful: 

• High school diploma 

• Strong technical knowledge of the industry of expertise currently being targeted.  

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)  

• Proficient with MS Office Suite  

• Proficient knowledge of the use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) 

• Exceptional telephone demeanor 

• Ability to maintain a high level of confidentiality 

• Associate or bachelor's degree (Preferred) 

• 2+ years functioning in Commercial Lines department at an agency or company level is (Preferred)