Job description

Position Summary

PredictionHealth is looking for an Enterprise Client Success Specialist to join our growing team. This person's core function will be to help us grow and maintain our base of Enterprise-level clients. You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support materials, capturing client feedback to help inform and enhance the product), among other general tasks.

PredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. This position represents a tremendous opportunity to grow with a dynamic startup at the forefront of innovation in the field. If you are a creative, motivated, and results-driven individual, we'd like to meet you!

Essential Duties and Responsibilities

Manage onboarding process for new clients and business reviews for existing clients to ensure they are getting the most out of the PredictionHealth platform and to drive client retention
Developing a thorough familiarity with our current and future products to be able to articulate the value to current and future clients
Relaying customer feedback to enable the development and improvement of current and future products
Generating content and customer support documentation to ensure client satisfaction and retention
Provide input and guidance on product development of PT specific product lines
Participation in training programs as required by company
Other ad-hoc projects as needed

Minimum Requirements (Knowledge, Skills, and Abilities):

PT/PTA degree or similar relevant experience
Experience in Outpatient Rehabilitation
Leadership Experience in Outpatient Rehabilitation
Strong interpersonal skills for dealing with clients
Ability to gain understanding of client pain points and articulate solutions
Excellent oral and written communication skills
Ability to connect with people via phone/email
Self-motivated and self-directed with strong organizational and interpersonal skills
Ability to work in a fast-paced environment with multiple priorities while maintaining focus
Technologically savvy with the ability to use multiple software and internet platforms
Previous Client Success experience
Thrives in ambiguity