Job description

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CPT-8143 Appointment Setter

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced Levels
MIN. HOURS/WEEK: 30hrs
SHIFT TIME ZONE: 8am - 1pm (Mon Tue Fri); 1pm - 6pm (Wed Thur)
SHIFT HOURS: CST
SHIFT DAYS: M-F
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

RESPONSIBILITIES:

Cold Calling:

Make outbound calls to expired listings and For Sale By Owner (FSBO) leads to generate interest and secure appointments.

Warm Lead Engagement:

Call warm leads in KVCore to nurture relationships and convert them into potential clients.
Follow up with leads to ensure continued engagement and interest.

Lead Follow-Up:

Conduct follow-up calls and emails to maintain contact with leads and move them through the sales pipeline.

Email/Text Campaigns:

Create and manage email and text campaigns to communicate with leads and promote our services.
Monitor campaign performance and make necessary adjustments to optimize results.

Appointment Scheduling:

Schedule and confirm appointments with potential clients and ensure all details are accurately recorded.
Coordinate with the sales team to ensure seamless scheduling and handover of leads.

CRM Management:

Maintain and update the CRM system with accurate and up-to-date information on leads and interactions.
Ensure all activities and communications are documented for easy reference and reporting.

Lead Nurturing and Conversion:

Nurture leads through consistent and personalized communication to build relationships and trust.
Convert leads into appointments by effectively addressing their needs and concerns.

Sales KPI Tracking:

Track and report on sales KPIs and performance metrics to measure the effectiveness of sales activities.
Provide regular updates to the sales manager on progress and areas for improvement.