Revenue Specialist II or III - Trainer

3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America

We are seeking a highly motivated and detail-oriented professional to join our team as a Trainer within ONEReg.

In this key role, you will be responsible for ensuring the successful onboarding and continued development of team members while maintaining the high standards of patient and partner service that our department is known for. You will work closely with Registration to foster an environment of continuous improvement, provide coaching and feedback, and drive the overall success and efficiency of our department. Your expertise in training and process enhancement will directly contribute to the achievement of our goals and the delivery of exceptional service. 

**Open to Remote candidates with Registration experience

Essential Duties and Responsibilities: 

• Understand and leverage internal Registration business processes, policies and procedures. 
• Facilitate engaging and impactful training sessions for teammates of all levels
• Conduct training sessions in various formats, including in-person, virtual, and self-paced
• Evaluate the effectiveness of training programs and make recommendations for improvement

• Partner with cross-functional teams to ensure training programs align with ONEReg goals and objectives
• Stay up to date on industry trends and best practices in training and development

• Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes. 

• Execute coaching and feedback sessions with teammates to support professional growth and improve performance/ maintain accurate detailed record of audits and coaching sessions. 

• Identify trends and guide development of targeted workshops to improve department accuracy and efficiencies. 

• Coordinate BDP updates and develop new processes based on team opportunities or industry changes.  

• Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving.  
• Encourage participation and build learner motivation.

• Adapt to differences in communication and learning styles. 

• Seek to understand and applies new or complex concepts. 

• Work effectively within a team, facilitate positive interactions, and assist teammates in achieving performance goals. 

• Practice active listening skills, be receptive to feedback from peers and leadership. 

Qualifications: 

Required: 

• Strong knowledge of internal Registration processes and BDPs and DaVita Policies and Procedures. 

• Demonstrates self-awareness through EQ and Relationship management, understands how behavior affects others, uses empathy to manage interactions successfully 

• Strong communication and interpersonal skills, both written and verbal: The position involves regular communication and coaching with various teammate levels and roles within Registration.  

• Ability to maintain confidentiality and discretion to exercise sound judgement regarding teammate performance and metrics and internal business relationships.   

• Passion for training and supporting teammate development. 

• High level of learning agility, a natural curiosity for continuous learning that drives improvement  

• High attention to detail with a dedication to delivering an exceptional learning experience

• Self-starter who will thrive in a collaborative environment where members are hands-on and have a voice in business decisions 

• Intermediate proficiency in Microsoft Office, including Excel and Outlook. 

• Consistent, regular, punctual attendance as scheduled. 

Preferred: 

• Minimum of two (2) years of revenue cycle experience with an emphasis on Registration/Insurance Verification. 

• Experience in training, coaching, auditing or process development 

• Knowledge or experience working with a variety of healthcare insurance payers is preferred. 

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

This position will be opened for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.