Student Account Specialist

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Closing Date:

Type of Position:

Staff - ClericalNo

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas Grantham

Founded in 1951, the University started as Grantham Radio License School - a private, postsecondary, degree-granting distance education institution. Over time, and as technology advanced, so too did our ability to serve our students. Since 2000, Grantham began offering degree programs exclusively online.

Department:

Student Financial Services Team

Department's Website:

Summary of Job Duties:

The University of Arkansas Grantham is looking for a REMOTE Faculty Manager in the following states: AR, AL, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, NM, OH, OK, SC, TN, TX, UT, VA, VT, WI and WY.

Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

POSITION DESCRIPTION:
Reporting to the Associate Vice Chancellor, Student Financial Services the Student Account Specialist is responsible for completing key financial functions in the Student Accounts Office, such as posting and reconciliation of student account receivables, third-party billing and invoicing, Federal Student Aid disbursements/refunds, student payment plans, student outreach to ensure remittance of tuition payments, student account collection and write offs.

KEY JOB RESPONSIBILITIES:

70% - Technical Expertise
● Monitor and reconcile student payment plans each start
● Assist past due students with payment plan options
● Student account collections
● Review and determine student account placements for outside collections
● Process monthly collection payments and reconcile student accounts
● Responsible for coordination and billing of student and third-party accounts, including VA benefit certifications, to ensure timely payment of student account balances
● Complete financial aid transactional processes such as disbursements, credit balance refunds and VA benefit adjustments
● Ensure all cash and student accounts receivable activities are processed and recorded timely and accurately
● Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility
● Other duties as assigned

25% - Stakeholder Communication & Collaboration
● Coordinate with members of the Financial Aid Office to ensure proper and timely disbursements of funds to students

5% - Continuous Learning and Development
● Continuously update skills and knowledge through required training
● Seek feedback and opportunities for growth to enhance expertise and effectiveness

Qualifications:

EDUCATION:

• Bachelor’s degree preferred

WORK EXPERIENCE:

• 3-4+ years of experience with the administration of Federal Student Aid, VA and TA funds
• Experience working in a remote environment preferred

SKILLS:

• Thorough understanding of university fiscal operations, including disbursement and credit balance processing, student ledger accounting, and refund calculations (R2T4)
• Possess a basic understanding of Bankruptcy law and how it impacts / applies to student debt.
• Maintain knowledge of collection laws and guidelines as well as student privacy laws
• Hands on knowledge of crossover payment periods and financial aid packaging with regard to borrower-based academic year (BBAY)
• Experience using financial aid software (e.g., a Student Information System, NSLDS, COD, Enrollment Manager and EdConnect)
• Broad conceptual judgment, initiative, and ability to deal with complex accounting issues
• Must demonstrate strong analytical skills as well as professional phone and customer service skills
• Excellent verbal and written communication skills
• Language Skills: Able to read, analyze, and interpret common journals and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students.
• Mathematical Skill: Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution.
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).
  • Occasionally required to walk, stand, and make presentations
  • This position may involve sitting at a desk for extended periods of time
  • Specific vision abilities include close vision and distance vision

University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

             

Additional Information:

Commensurate with education and experienceProof of Veteran Status, Resume

Special Instructions to Applicants:

Jenny Seifert, Recruiter, jseifert@uagrantham.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes