Field Systems Support Engineer

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Field Support Engineer will be responsible for supporting an assigned group of Ezcorp Pawn shop locations from both hardware and software including providing remote support to designated stores.  This requires on-site store visits on a regular basis for upgrades and functionality checks. Candidates must live in the Houston area.

What you will be doing:

• Store Systems Support

• Supports the rollout of new technology projects into the stores

• Provide timely and efficient Information Technology service resolution for supported equipment and take ownership and responsibility of tasks

• Ensure strict adherence to escalation procedures and strong engagement with other key stakeholders

• Deployment of new and replacement Information Technology equipment     Configuration of Information Technology equipment

• Re-imaging of Information Technology equipment if required

• Ensure that store performance and reliability of IT platforms are maintained within agreed service levels

• Decommission Information Technology equipment and manage at a local level Engagement with Service Desk and Production Support – including Incidents via Footprints

• 2nd level support for all Information Technology Desktop operating systems and associated software deployments

What we are looking for:

• 2 – 4 years of experience

• Bachelor’s degree in Electronics, Software or IT Engineering

• Master’s degree is a plus

• Capable in all aspects of Information Technology Field Service support

• Strong knowledge of Information Technology, Infrastructure, Operating Systems and software

• Ability to operate in a team-driven environment to achieve assigned goals and objectives

• Excellent customer service skills with a focus on delivering quality services

• Excellent communication skills

• Excellent time management skills

• Ability to work under pressure and to meet deadlines

• Self-motivated and adaptable to change

• Reliable, diligent, pro-active and enthusiastic

• Demonstration of organization behavior and values.

• Demonstrated strong verbal and written communication and interpersonal skills

• Attention to detail and accuracy and time management and organizational skills

• Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook

No agencies please as we do not accept unsolicited candidate resumes from agencies. All unsolicited resumes or candidate information from agencies are considered free of fees and/or commissions and will be added to our applicant pool.

EZCORP is an Equal Opportunity Employer