Telehealth Program Coordinator

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

This position is responsible for performing a wide variety of duties to ensure the efficient and effective performance of the day to day operations for the delivery of virtual services. This individual will work collaboratively with a variety of teams throughout CHI Health and other organizations to assure coordination, compliance, development, technical support and evaluation of virtual services.  Plans, develops, coordinates and monitors virtual service programs, conducts day to day operations, program overview and evaluation.

Program Coordinator-Telehealth

• Works with CHI Health staff at regional and local levels, partners and vendors to assist in the development, ongoing operations, technical support and evaluation of virtual services.
• Oversees completion of contracts/agreements, clinical protocols and credentialing for delivery of virtual services within scope of responsibility.
• Develops training curriculum and trains staff on the use of virtual services technology, processes and procedures.
• Performs site visits for technical troubleshooting as necessary to assist in the successful development, delivery and expansion of virtual services.
• Participates in the completion of grant applications and reports.
• Liaison between all CHI Health departments (Finance, IT, Quality, Education, Medical Services, etc.) and organizations involved in the delivery of virtual services. 
• Oversees the successful delivery of virtual services within scope of responsibility, to include technical troubleshooting, patient consultations, educational and administrative events. 
• Monitors operations to assure compliance with regulatory guidelines, policies, procedures and objectives/standards established by supporting funding institutions. 
• Partners with Division Director of Virtual Services in development of strategic and operational plans.
• Assists in the development of departmental operation and capital budgets as requested.
• Assists in tracking expenses, monitoring budget and reports variations as requested.
• Assists with scheduling, launching and establishing of virtual services and troubleshooting as requested.
• Assists with the development and review of policies and procedures.
• Maintains and submits necessary data and information for required/requested reports.
• Tracks patient, customer and provider satisfaction metrics for virtual services.
• Knowledgeable on both current and future developments in the field of telehealth/virtual services. 
• Performs all other duties as assigned or requested
• Other duties as assigned by management.

Bachelor’s Degree in Nursing, Allied Health, or related field required; OR at least 5 years demonstrated experience specific to the primary accountabilities stated above.