Job description

ABOUT AVANT ARTE

Avant Arte is a curated marketplace that makes discovering and collecting art radically more accessible for a new generation. Our team of passionate experts collaborate with leading contemporary artists from across the globe to create bespoke limited-edition artworks to browse and collect. We began as a cult blog of contemporary artists and since 2015 we've grown our community to over 3.3 million strong across more than 100 countries. We're proud to collaborate with leading contemporary artists to create limited edition works - from sculpture editions and works on paper to NFTs and hand-finished silkscreen prints.

OUR CULTURE

We’re a small team with really big ambitions, both for what we want to achieve and also the environment we’re building. We want to create a company that remains thoughtful as we scale and tries to be genuinely progressive in how we operate. We want people to really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful.

We all work incredibly hard because we really care about what Avant Arte is here to do – we’re looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements.

We know that creating an inclusive environment that promotes and values diversity is critical if we want to build something with impact and meaning. We believe that having diversity in age, background, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective will make us an infinitely better company. We were shortlisted for Women in Tech’s Best Employer - Small Company and Best Benefits, and Otta’s top 100 startups to work at.

WHAT WE NEED

We’re looking for a Client Services Executive to guide our collectors through their Avant Arte journey, addressing concerns and providing helpful advice to potential clients. This role requires exceptional communication, efficient problem-solving, and sound judgment in managing client queries and escalating issues when necessary.

We really do encourage everyone to proactively step outside of their job description if they see something that could be improved but the core of your role will involve:

Inbound enquiry management

Respond to inbound emails and live chat within defined Service Level Agreements (SLAs).
Maintain the Avant Arte tone of voice to deliver exceptional service from first contact.
Assist clients with orders, returns, and shipment tracking.
Update client accounts with accurate, up-to-date information.
Handle client complaints with empathy and efficiency.
Provide detailed information on our editions, services, policies, and procedures.
Manage client queries and drive timely issue resolution.

Client feedback monitoring & reporting

Address client feedback proactively, offering resolutions and escalating issues when needed.
Identify trends in inbound queries and collaborate with relevant teams to refine processes.
Keep our CRM system updated to ensure clear weekly activity reporting.

Cross-functional collaboration

Ensure smooth communication between sales and supply chain teams, escalating issues as necessary.
Seamlessly hand over collectors to the appropriate sales advisors or resolve queries directly.
Maintain clear, concise notes in our CRM for effective follow-up.

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