Job description

Description

Position at Healthmap Solutions

Company Background

Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary:
The Program Operations Designer will be responsible for designing and optimizing critical and agile operations owned solutions, including, but not limited to: innovative clinical application, configurable user flow within targeted platforms, and analytical learning. The Program Operations Designer will be instrumental in delivering innovative, operations enabled solutions driving continuous improvement and improved value realization for the enterprise.

Responsibilities:

Design, implement, and optimize operations flows to enhance operational configurability, efficiency, and productivity
Partner within enterprise on innovation application of program operations solutions to advance organization further in achieving leadership goals
Collaborate with key stakeholders on technical requirements, solution design, and testing to ensure successful new feature deployment and integration
Implement best practices and standards for feature creation, usage, and configurability to streamline data capture and processing
Triage and resolve production issues resulting from development within established SLA limits, supporting operational continuity and transparent reporting
Identify and execute upon opportunities for process improvement, automation, and efficiency gains through data analysis and stakeholder feedback
Conduct team peer reviews, providing constructive feedback to ensure accuracy, compliance, and quality
Engage in cross-training sessions to build team capabilities and ensure knowledge sharing across functional areas
Actively partner with key Product and Operations stakeholders to understand business requirements, gather feedback, and support prioritization of enhancements with alignment to organizational goals
Communicate effectively with stakeholders to ensure the delivery of solutions that meet their needs and expectations
Engage with IT teams, as needed, to design additional operations enablement tools and functionalities in support business operations and strategic initiatives
Support transparent reporting to monitor user satisfaction and quality of deployed features

Requirements:

Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, or related field. Master’s degree preferred
3 years of experience in operations management, business process optimization, or similar roles within a healthcare or related industry

Skills:

Strong analytical and problem-solving skills with the ability to analyze complex workflows and identify improvement opportunities
Experience in workflow management, form design, and documentation processes
Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels
Proven ability to work collaboratively in cross-functional teams and drive projects to successful completion
Knowledge of IT tools and systems, with the ability to partner effectively with IT teams to deliver technical solutions

Travel:

Limited Travel, scheduled per needs of the business

#LI-Remote

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

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