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Dealer Engagement Coordinator, Trucks

extra holidays
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

CALSTART logo
CALSTART Non-profit Organization - Charity SME https://www.calstart.org/
51 - 200 Employees
See all jobs

Job description

Please be aware of recruiting scams!

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.


CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.


About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About The Role:

The Dealership Engagement Coordinator will play a critical role in engaging with and supporting the dealer network for the Clean Truck and Bus Voucher Incentive Project (HVIP) and other Voucher Incentive Projects that work to accelerate advanced-technology transportation in the United States. This position is responsible for developing and maintaining relationships with dealers, providing training on program requirements, and ensuring dealer compliance with VIP processes.

The Dealership Engagement Coordinator will be a key point of contact for dealers and OEMs, helping them navigate the program and drive adoption of zero-emission trucks and buses, as well as analyzing the vehicle procurement market and dealer landscape to advise about program and policy improvements

What You’ll Do:
  • Duties & Responsibilities include:

    • Dealer Relationship Management:
  • Building strong relationships and providing ongoing support, including meeting with dealers and OEMs in person and virtually
  • Collect feedback from participating dealers on their experience with the HVIP program.
  • Identify and collate best practices for dealer program design to inform other VIPs
    • Program Training and Compliance:
  • Coordinate with CALSTART’s Dealer Engagement team to improve dealer training sessions and resources.
  • Monitor dealer compliance with HVIP policies and procedures, providing corrective guidance as needed.
  • Develop new policies and procedures for dealer programs in new U.S. markets
    • Support for Voucher Processing:
  • Assist dealers in submitting accurate and timely voucher requests, ensuring all required documentation is complete.
  • Troubleshoot application issues and resolve dealer inquiries related to voucher submissions and payments, in partnership with Salesforce team
    • Collaboration and Coordination:
  • Work closely with the VIP Operations and Program teams to streamline dealer processes and improve the dealer experience.
  • Collaborate with CALSTART’s outreach team to coordinate and attend dealer-focused events, webinars, and communications.
    • Market Insights and Feedback:
  • Gather insights from dealers about market trends, customer challenges, and program barriers.
  • Provide recommendations to improve HVIP program operations and increase dealer engagement

    • What You'll Bring to the Table:
  • Bachelor’s degree in business, environmental science, public policy, or a related field (or equivalent work experience).
  • 3+ years of experience in dealer relations, OEM service, account management, or customer support, preferably in the transportation or clean energy industries.
  • Knowledge of zero-emission vehicle technologies, incentives, and California’s transportation landscape.
  • Strong organizational and project management skills, with the ability to manage multiple priorities.
  • Excellent interpersonal, communication, and presentation skills
  • Proficiency with CRM tools and Microsoft Office Suite.
  • Passion for advancing clean transportation and sustainability

    • Desired Qualifications:
  • Experience working with incentive programs or grant management.
  • Familiarity with California Air Resources Board (CARB) programs and policies.
  • Background in training or technical sales support.
  • Understanding of ZEV infrastructure needs
    • We understand that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, we'd love to hear from you.

    We're a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

    We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

    Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Non-profit Organization - Charity
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project ManagementDealer Business SystemsUN Race-to-Zero Emissions BreakthroughsSales ManagementCustomer Relationship ManagementGovernment IncentivesGrant ApplicationsCalifornia Environmental Quality Act (CEQA)

    Other Skills

    • Communication
    • Microsoft Office
    • Training And Development
    • Social Skills
    • Organizational Skills
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