Job description

Work at Radformation

Cancer rates increase year after year, yet high-quality care is not universal. By automating and standardizing the treatment planning workflow, Radformation aims to create a system where any patient anywhere can receive the same high-quality care.

We strive daily to reduce cancer's global impact and help save more of the 10 million lives it claims each year. Our unwavering commitment is to deliver reliable, high-quality, automated solutions that allow clinics to standardized care for every single person in need.

Clinical Success Manager, EMEA

Remote Position

Radformation specializes in Radiation Oncology workflow automation. Our software solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

We are looking for a highly motivated individual who has a passion for treatment planning and enjoys an engaging work day. The Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively reach out to clinics to check in and hear feedback. The Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient workflow and an increase in clinical safety.

This role is ideal for someone looking to take their treatment planning skills to the next level and expand their clinical skill set. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.

Responsibilities include:

Demo, install, and train clinics on Radformation’s suite of automation tools

Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team

Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics

Proactively check in with current customers to hear feedback and share new features

Host webinars to answer clinics’ questions and highlight features

Develop training materials to distribute to clinics

Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team

Attend congresses and on-site meetings to demonstrate the software and meet with clinicians

(less than 10% travel)

Abilities:

Passionate about helping other clinics and creating an impact in their workflow

Enthusiastic about learning new technologies and sharing them with the healthcare community

Thrives with a busy schedule and constant learning environment

Excels at multi-tasking and managing multiple projects simultaneously

Enjoys listening to clinics’ needs and developing relationships with clinical leaders

Master of treatment planning and radiation oncology clinical workflow

Ability to maintain a positive attitude in a fast-paced and ever-changing work environment

Strong organizational skills and ability to work independently

Excellent communication skills, both written and oral

Compassionate and welcoming of ideas and feedback

Required Experience:

Minimum 2 years experience of clinical treatment planning

Strong critical thinking skills

Exceptional presentation skills

Positive attitude and a passion for excellence in patient care

Fluent in English, both written and spoken

Fluent in French, both written and spoken

Preferred Experience:

5 years experience of clinical treatment planning

Teaching experience in treatment planning

Customer success experience

Fluent in German, Italian, or Spanish

What makes us so RAD?

We take care of our people!

Radformation offers top-tier medical, dental, vision care for employees and their families. Each role comes with our 401(k) & employer match vest immediately and you'll never have to stress about taking the time you need with self-managed PTO. We support our growing RAD families with generous parental leave, along with additional part-time work to help transition back into the swing of things. We are a fully remote team and while we may be apart, virtual events, yearly retreats and a collaborative work environment keep us close and connected.

Cancer transcends any individual differences we may have. That's why at Radformation we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity workplace and an affirmative action employer.

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