Operations Analyst

Operations Specialist 

About Us 

ArcherGrey is a digital transformation company that brings client’s Product Lifecycle Management (PLM) to reality through strategic consulting and technology services. Our tactical practice, with a customer success-focused mindset, is designed to help our clients address the people and process side of implementing their PLM strategy. ArcherGrey is a true authority in PLM, especially when it comes to nurturing companies as they adopt and integrate a more robust and comprehensive approach.  

ArcherGrey was founded by leaders in the industry during a down economy due to the dot-com bubble burst in 2002. Companies were in desperate need of a PLM services company that had the talent, experience, and prioritized focus on getting the job done. ArcherGrey quickly grew and formed a reputation for delivering successfully, keeping the customer's needs first. 

About the Role 

The Operations Specialist is an experienced administrative professional who acts as a support system to the program management and delivery service teams. By owning crucial technical and procedural tasks, the Operations Specialist will execute and be accountable for daily, weekly and monthly assignments. You will enhance operational functions to enable the organization to achieve its goals effectively and efficiently. 

Key Responsibilities  

• Providing functional support to the operations team 

• Assisting with implementing new processes and systems 

• Coordinating with other departments 

• Monitoring and analyzing performance data 

• Providing process and technical support 

• Continuously monitoring and improving processes 

• Identifying and mitigating risks 

• Supporting with compliance and regulatory requirements 

• Planning and facilitating calls and presentations   

About the Candidate 

You possess the ability to analyze data, discern patterns, and propose enhancements. Your adaptability to evolving processes and systems, coupled with your capability to thrive under pressure, sets you apart. Your adept organizational skills enable effective time management. You excel in team environments, collaborating seamlessly with others to achieve shared goals. You possess a high level of attention to detail and completeness in your work. 

Knowledge, Skills and Experience  

• Bachelor's Degree required 

• 5+ years' experience in an operations support role or a related field 

• Technical skills, including experience with computer systems, databases, and software  

• Able to manage multiple projects simultaneously and prioritize tasks effectively 

• Strong communication skills in order to communicate with other departments and external partners effectively 

• Able to analyze data, identify trends, and propose improvements 

• Expert in Office, Teams, SharePoint 

Core Competencies 

Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications 

Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement 

Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear 

Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations 

Decision Quality - Making good and timely decisions that keep the organization moving forward 

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives 

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