Billing Manager

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview: 

Providing our clients with exceptional service is the foundation of our business. In Billing, you will maximize Company profitability by creating accurate, timely invoices and adhering to subcontractor rates.

What you'll do:

• Adhere to all financial policies including COD, Bad Debt, Direct Costs, etc.
• Resolve all data discrepancies in Vision to ensure a timely delivery and payment of invoices
• Ensure that all necessary information is captured on invoices i.e. insurance claim information, special notes, etc.
• Process payment for vendors, reporters and all 1099s for all services performed in accordance with job specifications and negotiated subcontractor rates
• Produce client invoices accurately and in accordance with all Standing Orders, Vision notes and client specifications ensuring that all necessary information is included on invoice and delivered to the client/designated recipient on a timely basis
• Quality control Veritext generated invoices line-by-line to ensure accurate codes and rates are applied to maximize billing and profitability
• Question and resolve anomalies between Vision data and subcontractor invoices related to services, copies, rates, etc.
• Understand financial implications of vendor assignments as it relates to specific jobs and escalate to management when questions arise, low GP or another oddity
• Analyze client billing rates as necessary (i.e. upon client feedback or complaints) and make recommendations for changes to management
• Perform e-billing functions, to include but not limited to upload invoices, perform necessary follow-up, etc.
• Apply invoice credits and rebill as needed
• Research any vendor pay statement inquiries and address accordingly
• Generate, modify and authorize final vendor pay
• Enter special client/case/contact rates into Vision to ensure accurate invoicing
• Enter special vendor rates into Vision to ensure accurate payment for services
• Analyze and discuss monthly revenue/COGS performance
• Analyze data using all relevant tools and present solutions and ideas (i.e. billing reports)
• Maximize revenue and gross profit by analyzing invoices, trends, product/services, etc
• Perform regional/local pricing review and setting of new rates
• Provide financial reporting and ensure compliance with internal fiscal controls

• Understand Veritext targets and strive to meet and exceed
• Understand Veritext products and services and their value to clients
• Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc.
• Fully understand and utilize all Vision functions as they relate to your position and their impact on other functions, departments, myVeritext, reporter portal, etc.
• Be concise and accurate when entering/modifying profiles and case standing orders and notes into Vision; use Vision fields as intended 
• Fulfill client requests timely (within 15 minutes) and take appropriate action
• Treat reporters and videographers as "key members of our team"; go out of your way for them
• Use Vision workflow to ensure all aspects of your activities are completed accurately and timely
• Resolves issues and escalate as needed to ensure prompt and accurate resolution; assist clients with various requests
• Perform other assigned tasks timely and professionally
• Ensure that departmental training materials are current, effective and utilized
• Analyze departmental performance and results; make suggestions for improvement
• Balance workload among staff; delegate work to team members
• Provide leadership, guidance and insight to colleagues
• Effectively manage the team by setting goals and metrics, monitoring performance and establishing operational improvements
• Ensure that payroll is entered accurately ADP/Payroll duties (i.e. approving time sheets, time off requests)
• Ensure your employees are engaged and growing, setting the stage for future
• Recruit, train, coach and develop staff to yield a high performing team
• Use all applicable tools (e.g., Vision, 8x8, email system, SFDC, etc.) to the fullest to perform managerial and analytical tasks

Who you are:

• 5+ years of relevant experience
• Proficiency in MS Office required
• Proficiency in relevant financial software packages and applications
• Must possess excellent written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Must possess excellent management skills with the proven ability to lead a team
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values 
• Ensure that all client (internal and external) and colleague communications are handled in a professional, timely and courteous manner 
• Communicate necessary information timely and accurately to all parties, including clients, back office staff, sales and vendors
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-through until final resolution

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Compensation Disclaimer: 

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.