Job description

Frontline Call Center is now seeking qualified applicants to work from home!

Bilingual-SPANISH Remote Customer Service Representative-

We have Openings for our Dedicated Support Bilingual Team -

Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.

Job Description

As a bilingual dedicated support agent, you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls, emails, or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document it inside the appropriate system.

Qualifications

Must be fluent in reading, writing, and speaking Spanish.
Excellent verbal and written communication skills.
Ability to deal with upset customers and de-escalate the situation.
Provide empathy and call control.
Exceptional attention to detail and ability to multitask.
Ability to navigate through multiple systems with your computer.
Technical abilities are sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

Previous Call Center experience.
Customer Service Experience.
Experience in a high call volume environment.
Previous experience working remotely.
Basic Technical Support Experience.

Job Requirements

Must be available to Train on weekdays.
Training takes place during the daytime hours, approximately 8 a.m.-3:30 p.m. (PST)
Must have open availability to work shifts inside the company's hours of operation.
Attendance is vital!
A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

Desktop Windows Computer (NO MACs or Chrome Books)
Processor: Intel i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
8GB RAM as a floor, 16GB RAM preferred
Dual Monitors
A high-quality USB headset
To be Hardwired at all times
Minimum Internet speeds of
- 20Mbps Download
- 10Mbps upload
- LESS than 20ms ping stability

Pay and Benefits

Pay Rate: $14.50/hr.
Medical, Dental & Vision
- Benefits-eligible on the first of the month after 60 days of employment
401k with Company % Match eligible after 1 year of employment
Paid Time Off eligible after 1 year of employment
Perfect Attendance Quarterly Bonus