Manager, Falcon Complete (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, technical Manager dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.

This role is a remote position.

Am I a Manager, Falcon Complete Team?

• Do you find yourself interested in putting your hands-on technical skills to the test in detecting, containing, and remediating incidents?

• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?

• Do you crave new and innovative work that actually matters to your customer?

• Do you have an Incident Response or Information Security background that you’re not fully utilizing?

• Are you capable of leading teams and interacting well with customers?

• Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?

What You'll Do:

• Provide supervision and oversight for analysts.

• Provide guidance, mentorship, and management of all analysts.

• Oversees the response, investigation, and resolution of security incidents.

• Delegate implementation of strategic initiatives.

• Manage daily, weekly and event-based reporting for trending, planning, and situational awareness.

• Develop and improve processes for incident detection, triage, and the execution of countermeasures.

• Produce and review aggregated performance metrics.

• Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer issues are fully addressed.

• Manage and increase the effectiveness and efficiency of operations.

• Assist with long-term operations strategy planning and execution.

• Work with leadership to create and manage projects and activities that align with the Falcon Complete mission and goals.

What You'll Need:

• Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists.

• Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.

• Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.

• Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.

• Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware

• Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.

• Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.

Additionally, all candidates must possess the following qualifications:

• 5+ years of relevant incident handling experience

• 3 years experience effectively leading technical information security professionals

• Strong problem solving skills

• Strong project management skills

• Strong communication skills

• Strong customer service skills

• Ability to handle high pressure situations in a productive and professional manner.

Education: 

BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant military or work experience and/or training will be considered, and should apply their previous experience to the qualification areas above.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

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