Sr. Associate, Commercial Payments Optimization Consultant

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in FNBO’s 8 state footprint.The Strategic Consultant for Payments Optimization designs and delivers strategic and business development initiatives that improve efficiency and effectiveness of a high performing Commercial Payments team. This team plays a critical role in strategy execution by ensuring collaboration across business groups and market sectors. Our work encompasses multiple elements (facilitated learning, coaching, incentives, certifications, sales tools, and market events) that influence both the employee and customer experience.

The Strategic Consultant plays a critical role in positioning Commercial Payments for future growth by leading enterprise initiatives and collaborating across key bank-wide stakeholders (Product, Marketing, Finance, Audit, Communications and Learning & Development as examples).

As a member of the Commercial Payments Optimization team, this individual builds relationships and fosters a culture of collaboration across the enterprise to ensure employees have the knowledge, resources and tools to not only grow new business, but also their careers at FNBO. The Payments Optimization team is the equivalent to an internal, in-house strategy consulting team with a focus on the success of one client, the FNBO team.

About This Role:

 

Payments Optimization:

Foster a culture of continuous learning and development by supporting all aspects of learning, coaching and incentive strategies for Commercial Payments business lines including strategic Treasury Services, Global Banking and Commercial Card.  Supports Industry experts with deep business acumen supporting highly sophisticated customers:  Payment Advisors, Global Business Development Directors, Commercial Card Account Managers, Channel Banking Executives, Community Association Banking Sales.

 

Collaborate with senior leaders and stakeholders to promote understanding and alignment of go-to-market strategies, including product roadmaps, enhancements, target markets, and sales use cases. Serve as a talent coach helping to develop knowledge, proficiency and confidence to consult with customers and propose solutions.

 

Set strategic framework and best practices for sales approach, including sales playbooks, presentation templates, technical demonstrations, and competitive intelligence.

 

Support strategy for customer experience and in-market customer events that position FNBO employees as strategic partners and industry thought leaders.   Develop strategies to build employee expertise to be viewed as a trusted advisor (internally and externally).

Performance Optimization:

Partner across the enterprise to champion continuous process improvement initiatives. This includes facilitating discovery discussions, mapping the CX and EX to identify opportunities, summarizing the key findings and recommending solutions to generate revenue, increase efficiencies and optimize business strategies.

 

Ensure consistency in sales tools and technology, by establishing best practices for usage and partnering with leaders to set expectations and hold teams accountable for usage.

 

Provide dashboards, pipelines and leaderboards to promote a high-performance culture.

Strategy Development:

Support strategy development and annual planning for individual line of business with senior leaders to ensure alignment of business goals.

 

Partner with Commercial Payments leaders to define and track Key Performance Indicators (KPIs) aligned to business objectives and clearly demonstrate return on investment and impact to the business through a data-driven approach.  Lead Commercial Payments rationalization exercises and build a clear business plan and operating model. 

The Ideal Candidate for This Role:

 

Key Skills:

• Strong relationship building skills
• Methodical thinker with the ability to reimagine and transform the internal and external customer experience.
• Ability to pivot as business and strategy needs evolve.
• Excellent organizational skills, meticulous attention to detail with the ability to multi-task, prioritize competing demands, be versatile and action oriented.
• Ability to synthesize substantial amounts of information to tell a relevant story.
• Confident presenting to senior leaders, understanding that the work produced will have high visibility and impact within the bank and customer experience.
• Highly responsive with a strong business acumen.
• Change agent and innovator; a passion for evolving existing programs and processes to the next level.
• A passion for the customer and employee experience.
• Collaborative style to work with multiple stakeholders.
• Confident and effective problem solver.
• Strong leadership, presentation, and communication skills to influence diverse stakeholders across the enterprise.
• Proactive thought leadership and consultative nature.
• Customer-focused thinker with strong analysis, design, and implementation experience

Required:

• Bachelor’s degree in business, marketing or related field required (MBA preferred).
• 7-10 years experience in business in a breadth of functional roles to provide consultative value to the bank.
• Strong knowledge and experience in successfully launching and scaling innovative strategic initiatives.
• Strong strategic thinking and problem-solving skills, with the ability to translate insights into actionable Field Enablement programs.
• Demonstrated success in innovative thinking to advance field performance and drive revenue.
• Excellent team-building capabilities, fostering a culture of engagement, collaboration and excellence.
• Advanced knowledge of business operations and processes to understand potential impacts.
• Highly collaborative and demonstrated ability to work with people of diverse backgrounds and abilities across multiple functions.
• A strong leadership profile with excellent leadership and interpersonal skills.
• Superior communication skills with the ability to articulate complex ideas, challenges and designs to influence various audiences.
• Proven sound business judgment and ability to think through complex business issues.
• Adept at thriving in a fast-paced environment with the ability to lead, prioritize and execute on multiple, simultaneous priorities and initiatives.

Compensation:

 

Compensation range (base pay): $80,061.00-$132,099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250171

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.