Job description

Work Flexibility: Remote

The Manager for the Collection and Portfolio Administration function oversees the entire debt collection process for Flex Financial, including working with and being the primary contact with our 3rd party servicing partner and funding partners on collection issues, managing customer interactions, negotiating payment arrangements, resolving disputes, and ensuring compliance with collection laws, while monitoring and reporting on overall collection performance to achieve targeted debt recovery goals. The Manager is also expected to develop measures of success for the Team, track the measures, and provide reporting to senior leadership.

What you will do

Partner with Third Party Servicer (Great America) and other stakeholders to ensure accurate and timely invoicing and collection

Set payment collection goals and targets for the department and third-party servicer
Implement collection policies and procedures to avoid excessive outstanding credit
Escalate collection attempts when 3rd party servicer reached the limit of their capabilities
Negotiate with customers in cases when nonpayment occur
Prepare monthly feedback reports on payment collections/delinquency
Maintain (and develop as needed) standardized policies and procedures around collection
Train and develop Collection and Portfolio Administrators
Communicate and implement any policy or procedure changes
Remain informed of any legislative procedural training regarding debt collection

What you need

Required

Bachelor's Degree or Equivalent experience r
8+ years professional experience
Collections experience in equipment finance and or a leasing environment
Experience implementing collection strategies for multiple customer segments

Preferred

Minimum of 3 years supervisory experience in a collection role
Experience implementing processes and procedures to optimize production
Experience building dashboards, capturing performance/ collection data variances

$100,500- $215,300 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data.  Actual minimum and maximum may vary based location.  Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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