Program Support Ambassador, HM

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

POSITION SUMMARY

The Program Support Ambassador is responsible for daily oversight of administrative responsibility for the Sound site practices.  The Program Support Ambassador will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians.  This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Program Support Ambassador will remotely provide daily practice coordination and administrative support to multiple hospital medicine (HM) sites.  You will work closely with the Practice Medical Director, Clinicians, Clinical Performance Nurses, and other practice management team members. This is a full-time role working remotely from home, with occasional travel each month to the assigned primary hospital site.

The Details:  This is remote work from home, but ideally close to the Whidbey island Everett area for occasional in-person meetings.

In this role, you will be responsible for:

Practice Operations and Support

• General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable

• Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events

• Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures

• As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds

• Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates

• Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)

• ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors

• Developing and maintain practice orientation checklists and policies

• Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirable

• Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care

• Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts

• Ensuring billing and documentation compliance for the practice

• Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities

• Participating in all medical group training offered by Sound pertinent to role and responsibilities

• Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan.  Supporting clinicians through entry of life event changes in Sound’s HR Information System

• Providing general support for all Sound software applications

• Establishing and maintaining group norms for the practice team, at direction of medical director

• Maintaining visual/management boards to support team communications and recognition

• Training/mentoring practice coordinators, as requested

• Encouraging practice participation in Sound bedside/colleague engagement surveys

• Other duties and projects as assigned

Staffing Operations  

• Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance

• Reviewing and validating shift and productivity data for appropriate processing by payroll each month

Client Retention

• Serving as general administrative liaison to hospital executives and staff regarding hospital needs

• Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes

• Ensuring client facing materials are refreshed with Sound current standards

• Maintaining reports/trackers as requested

• Ensuring accuracy of PCP database and distribution of PCP list

VALUES

• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority
• Eager to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process
• Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people
• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction
• Resourceful: Proactive willingness to utilize available information and tools to figure things out

Knowledge:

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Knowledge of HR information systems and basic HR knowledge

Experience:

• 1-2 years of administrative support experience, preferably in a hospital or healthcare environment
• 1-2 years in customer service

Pay Range: $19-$30.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.