Field Service Engineer – Data Center

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About the Role:

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.  

You will be the provider of technical support for Transformer Service, part of the US Transformer HUB. Reporting to the Field Operation Manager – Data Center, your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to identify new business opportunities. 

Responsibilities:

• Delivering outstanding and professional service, remotely or on-site, in key categories, e.g. installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end-of-life services and replacements of transformers and digital transformer services.
• Installation of Transformer Hardware, Sensor, and Accessories
• Physical Communication connectivity, Communication Configuration, Communication Testing, and validation
• Installation of Transformer Software, Configuration of Transformer Software, License Initialization, Firmware Upgrades, Hardware and Software integration Testing
• Act as the onsite point of contact for the customer and subcontractors during project execution
• Strategically assign tasks to crew members in order to minimize cost and project duration considering crew skillsets, site conditions, weather forecasts, etc.
• Testing of SEL relays at set point using Omicron relay test set or equivalent
• Using common industrial communication protocols (Modbus, BACnet etc.)
• Proactively identify and report project nonconformances to Project Management and Engineering for timely resolution
• Perform electrical testing of transformers and reactors including but not limited to bushing power factor & capacitance, core megger, CT ratio & polarity, TTR, winding resistance, insulation power factor, insulation resistance, excitation, SFRA, and control cabinet functional checks
• Provide input and expertise during the project-planning phase regarding project schedule and manpower requirements
• Practice and promote a safety-first approach; always maintain compliance with all Hitachi Energy and customer EHS requirements
• Train other technicians to perform field service activities
• Have a strong understanding of the theory of operation and construction of transformers, current transformers, bushings, etc. 

Requirements:

• Associate Degree and 3 years of professional work experience or High School Diploma/GED and 5 years of professional work experience
• Must have a valid driver’s license and ability to travel up to 85%
• Physical fitness for duty
• Demonstrated ability to efficiently use Microsoft Office tools for various tasks and projects.
• Background in the related field work at data centers is a plus.

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