Clinical Support Coordinator - Part-Time Evenings

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Hourly compensation between $19.00 - $21.00, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Full Health Benefits – Medical, Dental, and Vision
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What We Will Do - Essential Functions

The Clinical Support Coordinator (CSC) provides administrative support for the Clinical Operations Organization and a critical part of the team supporting our members by improving access and connecting them to care. This position supports Utilization Management, Care Management, EAP and USPS EAP teams. The CSC is responsible for providing optimal member care and/or provider assistance via telephonic contact, processes non-clinical administrative work, facilitates connections to clinical team members, and direct member outreach to include locating counseling appointments and researching community resources to ensure continuity of care.

• Promote quality service delivery and effective care transitions planning for optimal member health outcomes supporting multiple lines of business and health plans and meeting all contractual requirements.
• Inform members and/or providers of mental health and substance abuse benefits, authorization process community resources, and mental health managed care programs.
• Create and mail manual letters and faxes to members and providers to support clinical department needs
• Work simultaneously between multiple systems to provide the member/provider the information they are requesting.
  
  

Who You Are

Required Qualifications

• This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:
• The ability to pass a 10-panel drug screen prior to their date of hire.
• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.
• Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS at least 1 year experience in a health care, managed care and/or customer service setting OR high school diploma PLUS 3+ years’ experience in a health care, managed care and/or customer service setting
• Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing), including the ability to document while simultaneously while taking information over the phone,
• Excellent written and verbal communication, interpersonal, and organizational skills
• Ability to talk and type simultaneously
• Ability to provide excellent, empathetic customer service including reflective listening de-escalation.
• Employees are required to abide by the Remote Work policy to include internet requirements.
• Given cross-functional work with a federal contract, individuals in this position may be required to have US Citizenship and may be required to pass background checks to include a 10-panel drug screen and Public Trust.

Someone who embodies our values by:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met
• Ability to work independently to meet team objectives/goals
• Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
• Able to manage multiple tasks in a fast-paced, changing environment
• Ability to work within a collaborative, team-oriented environment
• Working Conditions:
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).
  
  

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.