Client Relationship Manager

Working Hours: 35.

Location: Remote/Homeworker.

Contract Type: Fixed Term Contract (9 Months Maternity Cover)

We are looking to recruit a Client Relationship Manager to join our Business Development team working remotely.

This is a fantastic opportunity to enter a well-established and respected department. As Client Relationship Manager you will be a single point of contact for client law firms whose apprentices enrol with the University of Law - working closely with the Head of Business Operations and the National Programme Director (Apprenticeship) on new projects and initiatives relating to customer experience

You will have experience working with apprentices in a client support role, as well as good all-round IT knowledge, with expertise using Excel; StREAM; Elite and Synap.

As our Client Relationship Manager, you will:

• Provide dedicated administrative support to the University’s key law firm clients. Facilitating the production of key documents and information for the firms and their apprentices e.g. assessment results reports, student reports and year planners
• Support the Programme and Student Leads to monitor the progression of apprentices
• Work alongside the Business Development team to maintain strong Client Relations and increased long term customer value.
• Promote process efficiency within the customer facing areas of the business and act as a key promoter of the ‘the customer’ experience and subsequent ongoing developments
  
  

We are looking for people who are/have:

• Experience of working with and supporting corporate legal clients
• Well organised with the ability to work to multiple deadlines
• Highly numerate and literate
• Enthusiastic self-starter, highly goal oriented
• Professional , credible, commands respect
  
  

Benefits

On top of a competitive salary, we provide a generous annual leave entitlement of 30 days (+stats), and there’s a rewards package that includes:

• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Training and Qualifications (including Course Sponsorship/Fee Discount)
• Season Ticket Loans and Student Discounts
  
  

At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team talentacquisition@law.ac.uk.

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.