Jr. Customer Service Representative

☀️ About Bright:

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change—starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we’re scaling rapidly while keeping a fun, rewarding, and purpose-driven work environment. At Bright, our values shape everything we do—check them out here and join us in making a real impact!

💼 About the position:

Join us as a Customer Service Representative to bring clean solar energy to Mexico! You’ll work closely with our Customer Experience and Operations Teams and play a critical role in achieving Bright’s goals by aligning with the company’s priorities. You’ll be responsible for delivering exceptional customer support through multichannel platforms, coordinating seamless service visits, and driving continuous improvement in service processes to enhance customer satisfaction. You will collaborate with Technical Support and Sales to ensure a smooth customer journey and resolve escalations efficiently. Success in this role requires excellent problem-solving skills, a customer-focused mindset, and the ability to thrive in a dynamic, fast-paced environment.

Tasks

💻 Your Responsibilities:

• Support Customers Across Channels: Provide exceptional service via WhatsApp, email, and phone, maintaining a 95%+ Customer Satisfaction Score (CSAT).
• Coordinate Service Visits: Schedule and follow up on technical service appointments to ensure timely resolution and a seamless customer experience.
• Collaborate with Key Teams: Work closely with Operations, Technical Support, and Sales to resolve escalations and improve internal processes.
• Drive Process Improvements: Identify pain points in the customer journey, suggest solutions, and measure their impact.
• Build Customer Loyalty: Foster strong relationships with customers, reinforcing Bright’s commitment to quality and impact.
  
  
  

Requirements

🥇 Who you are:

• People-Person: You love engaging with customers and making their experience seamless.
• Problem-Solver: You tackle challenges with creativity and efficiency.
• Growth-Minded: You’re eager to learn and develop in a high-impact role.
• Tech-Savvy: Comfortable using digital tools (CRM like Zendesk is a plus).
• Organized & Adaptable: You handle multiple tasks efficiently and adjust to new processes quickly.
• Passionate About Sustainability: You care about making a difference and want to be part of the clean energy transition.
  
  
  

🎯 Key Results (OKRs):

Your success will be measured by:

1️⃣ Maintaining a 95%+ Customer Satisfaction Score (CSAT) through high-quality interactions.

2️⃣ Resolving 95% of customer tickets within SLA, ensuring efficiency and reliability.

3️⃣ Accurately logging 100% of customer interactions to support data-driven improvements.

Benefits

✅ Benefits:

• Work in Mexico’s fastest-growing startup in the solar energy space.
• Join a high-caliber team that values trust, ownership, and innovation.
• Possibility to earn equity in Bright.
• Private health insurance and cost-free mental health care.
• Parental leave and access to top-tier mentorship programs.
• Salary range: $20,000–$25,000 MXN monthly gross.
  
  
  

☀️ Equal Opportunity Employer:

Bright celebrates diversity and is committed to creating an inclusive workplace. We encourage applicants from all backgrounds to apply!