Job description

As a Client Success Manager, you will be a bridge between Nuclei's clients and internal teams, enabling Nuclei to grow and expand faster. We’re looking for candidates based out of Mumbai or Bengaluru to ensure seamless coordination with our internal teams and effective collaboration with banks.

Who are we?

At Nuclei, we are building an integrated API platform, that enables the banks to recapture their "store of value" identity and allows customers to exchange value across various merchants and wealth management services while providing a seamless customer experience.

Our platform injects consumer tech DNA into the banks and enables them to integrate with any 3rd party service or product quickly, thereby providing an enriched experience to their customers. With an emphasis on providing seamless customer experience, real-time integration with multiple third-party products, and a data-driven approach to solutions, Nuclei is the ultimate digital banking solution!

Why is this position required?

To form strong business-to-business relations with clients to help in up-sell and cross-sell
To give a different perspective to impact product growth
To facilitate clear communication between Nuclei and banks to internally manage on-time delivery
Own & increase the Monthly Recurring Revenue growth of the company from your accounts

Role & Responsibilities

Key job responsibilities include, but are not limited to,

As Client Success Manager, you shall be the voice of the banks within the company
You will own the relationship with the client end-to-end to ensure their success and achieve revenue targets
Engage & build strong relationships with the senior stakeholders at the client organizations to showcase the value-driven by our solutions
Set KPIs and goals with clients and collaborate with internal teams to achieve these goals
Work with the clients to plan strategic initiatives to achieve targets
Coordinate with internal teams to conceptualize and execute the initiatives planned with the clients
Work with the sales team to create a detailed solution for new requirements from the client
As a champion of the banks, help prioritize features in the product roadmap

Why should you apply?

The global FinTech environment has just started getting more exciting. This is the best time to get on the FinTech bandwagon. We at Nuclei are building a global digital banking platform, which will enable banks to transition into digital 2.0 and deliver a full-stack solution to their customers.

We are looking for people who are passionate about learning, who love taking ownership, and who are self-motivated. These candidates thrive working in a dynamic environment and would go above & beyond to deliver solutions to customers.

What will you do?

Be the face of Nuclei for the banks. Coordinate between various teams and the banks. Work closely with them to improve product features.

Profile Of An Ideal Candidate - Skills & Expertise

Excellent communication and interpersonal skills
Ability to critically analyze data to make decisions and support it with logical reasoning
Self-aware, have an aptitude for learning, and high attention to detail
Collaborative and can get things done
Willingness to travel extensively to meet clients across geographies

Must-haves

Good communication and presentation skills
Comfort with project management
Willingness to travel, both within and outside India (sometimes at short notice)
Energy! Should be a hustler
2 to 5 years of experience

Required profile