Solutions Engineer

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Solution Delivery

• Lead the end-to-end delivery of software solutions related to client implementations, features and integrations, ensuring they meet client requirements and are delivered on time and within budget
• Partner with VP, Client Optimization for Solution Design sessions & pain point documentation
• Coordinate with cross-functional teams to define, design, and ship new features and enhancements
• Ensure the technical feasibility of UI/UX designs and work with developers to ensure high-quality implementations

Project Management

• Plan, manage, and track project activities, milestone, dependencies and deliverables for implementations, new feature requests and integrations
• Develop and maintain project plans, schedules, executive summary and any other project related items (including training)
• Identify and mitigate project risks and issues
• Communicate project status and updates to stakeholders, including clients and senior management
• Continued process improvement looking for ways to improve go live checklists, automation and speed to delivery
• Partner with Kimedics and VP of Client Optimization to align on product requirements and project plans for all client facing solutions including implementations, new feature requests and integrations including writing detailed requirements and user stories for features
• Lead configuration of Kimedics
• Act as the primary point of contact for clients regarding implementations, product features, integrations, and APIs
• Product expert of the system to be able to interface with a variety of stakeholders including sales, customer success, architecture and development to ensure communication of the product solutions
• Build and maintain strong relationships with clients, understanding their business needs and ensuring the successful adoption of our solutions.
• Provide expert guidance on best practices for implementing, integrating and utilizing our products.

Solution Design

• Support sales team by completing Kimedics demos & product solutioning
• Support the product roadmap and product ownership of large-scale custom customer integrations
• Document client pain points, requirements tailored to each client

SECONDARY FUNCTIONS (IF APPLICABLE)

• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external vendors and service providers as needed

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

• Bachelor's degree related to Business, Computer Science, or MIS college or university degree is required
• 5+ years product or implementations/ project management experience with B2B software products, ideally related to healthcare or workforce management
• Experience working with clients in designing and executing on integrations and APIs (like Workday, Bullhorn, Salesforce)
• Agile, Scrum, and/or PMP certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to adhere to and exhibit the Company Values at all times
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams 
• Strong project management experience (PMP preferred)
• Excellent communication - skills both oral and written with ability to effectively and tactfully communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, client development staff, product management staff, and development staff)
• Ability to problem solve and “think on your feet”
• Ability to build and maintain relationships with potential clients
• Solid critical thinking and creative problem-solving skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Flexibility and adaptability to change
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
• Extremely organized with ability to handle multiple, competing tasks and priorities
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs
• Above average observational skills to collect data and validate information
• Very detailed oriented and comfortable working with complex project plans and defining development level requirements for those projects/products
• Highly diligent, comfortable with ambiguity and solving complex problems, and flexible with willingness to stretch comfort
• Experience in healthcare and workforce management strongly desired to understand critical workflows of our customers
• Have a “grit” attitude fit for a startup environment

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements
  • May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization 

This position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate.  In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

What is in it for you
 

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Remote/work from home job opportunities

EEO Statement

Venn Workforce Optimization, LLC is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates