Future Opening: Client Accounts Specialist

Responsive recruiter

The Client Accounts Specialist plays a crucial role in ensuring smooth and efficient experience regarding client financial concerns and addressing provider questions for our Minnesota Clinics. The Client Accounts Specialist role provides exceptional customer service to clients and providers. This role manages client accounts, verify eligibility, answer client questions, troubleshoot client balances, provide updates to clinicians and providers regarding client financial responsibility, set payment arrangements, and review, work, and collect client balances while strictly adhering to HIPAA compliance.

Position Location: This position is remote and requires current residence in one of the following states: AZ, CO, FL, GA, IL, KS, MN, NC, ND, OH, PA, TX, VA, WI.

What We Offer

• Great Full-time Benefits: Medical, dental, vision plans & disability insurance options
• Free access to virtual urgent care and short-term counseling
• 401k - up to a 4% match!
• Paid time off + Paid Holidays
• Amazing colleagues who are passionate about destigmatizing mental health
  
  

Compensation

The compensation range for this position is $21-$24 per hour.

Required Skills/Abilities

• High school diploma/GED required, and a minimum of 2 years related work experience in healthcare billing. Associate/bachelor's degree in healthcare billing or administration, accounting, business administration, or similar program, preferred.
• Working knowledge of health insurance claims balances. Proficiency in medical billing software and Electronic Health Records (EHR) systems.
• Exhibit good communication, judgement, honesty, integrity, responsibility, and punctuality.
• Knowledge and understanding of healthcare compliance and HIPAA regulations.
• Thorough understanding of Microsoft Office applications including Word, Excel, Teams.
• Ability to work well in a fast-paced, changing environment.
• Ability to work independently and collaboratively with other teams to achieve goals.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
  
  

Responsibilities Include

• Provides exceptional customer service to clients and providers, regarding statement and insurance questions, via phone, portal, email, and text: 30%
• Communicates insurance claims adjudicated process to clients, based on their individual explanation of benefits.
• Verify client insurance coverage and eligibility: 20%
• Set payment arrangements with clients per Ellie guidelines: 10%
• Investigate and coordinate eligibility denials in EHR and payer portals: 10%
• Respond to and resolve provider and clinician questions regarding client balances through the FreshService ticketing system: 10%
• Contact clients via phone, portal and/or text when payments are missed: 2%
• Resolve any issue relating to a client’s responsibility: 5%
• Run monthly statements and send out past-due notices: 5%
• Proactively works to collect high past-due balances, including phone and text messaging when needed: 2%
• Report to billing specialists when claims need to be reprocessed, or other adjudication questions arise: 2%
• Completes data entry of notes when communicating with clients or providers: 3%
• Meet or exceed metrics as outlined in your individual and department Key Performance Indicators (KPIs).
  
  

Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. We are excited to expand across the country by partnering with local leaders in your community.

Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This is a remote position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?