Dispatcher / CSR at WeAssist.io

Hiring: Full-Time Customer Service Representative/Dispatcher - Remote - $9.6k-13.2k/yr

WeAssist: (Not your average Recruiting Firm…)

Started by Reef Colman just four years ago, is not your typical staffing agency...

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 80 people. We help US businesses find skilled remote workers and connect these workers with good employers.

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

About the company we are hiring for:

🏡 Leaders in Home Maintenance – Delivering top-tier home maintenance to create worry-free living for tenants and property owners.
🔧 Experts in Property Care – Providing fast, reliable repair and maintenance services across multiple cities nationwide.
💰 Perks & Rewards – Earn bonuses, enjoy a point-based reward system, and be recognized for your contributions.
🎯 Work Hard, Have Fun – A laid-back, supportive team that knows how to enjoy work—while getting things done!

Our client is a powerhouse in the real estate home maintenance industry, transforming the rental experience with top-tier service and seamless solutions. For years, they’ve been the go-to partner for property owners and tenants across multiple cities, ensuring homes stay in peak condition—without the stress. Their mission is simple: to deliver excellence through innovation, efficiency, and an unwavering commitment to customer satisfaction. Whether it’s a minor repair or a major fix, they handle every job with precision, speed, and care.

Backed by a hardworking team that knows how to have fun while getting the job done, they bring a no-nonsense approach to excellence—because when it comes to property maintenance, they don’t just fix problems, they prevent them! ✨

Company Culture and Core Values:

Our client believes in working hard, having fun, and getting the job done—no excuses. They thrive in a high-pressure environment where teamwork, innovation, and top-notch service come first, but that doesn’t mean they don’t enjoy the ride.

Here’s what matters most to them:

• ✅ Deliver Excellence – Go above and beyond—every job, every time.
• ✅ Work Smart & Fast – Efficiency is key. We get things done right, right away.
• ✅ Embrace Innovation – Use smart tech and fresh ideas to stay ahead.
• ✅ Put Customers First – Happy tenants, happy owners—that’s our mission.
• ✅ Think Green – Sustainability matters, and we make it part of the job.
• ✅ Grow & Improve – Learn, lead, and level up your skills every day.

If you’re ready to be part of a fast-paced team that values hard work and good vibes, this is the place for you! 🚀

Why are they hiring? 🏢
Our client is growing fast and needs extra hands on deck to keep things running smoothly! They’re looking for sharp, detail-oriented Dispatchers to take charge of incoming service requests, connect with tenants, and uncover the real issues behind maintenance needs. From scheduling technicians to following up, rescheduling, and keeping everything documented, you'll be the glue that holds the operation together—minus the stress of field calls with technicians. If you love keeping things organized, solving problems, and making a real impact, this is your chance to jump in and own it! 🚀

What’s in it for you? 😏

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• 🚀 Grow & Advance – Hard work pays off with real career growth!
• 🎯 Own Your Role – Take on more responsibility at your pace.
• 👀 Get Noticed – Leadership opportunities as the company scales!
• 💰 Future Bonuses – Perform well, and you could earn extra rewards.
• ⭐ Recognition Matters – A culture where great work gets noticed.
• 🎁 Earn Perks – Point system for cool rewards!
• 🔥 Fast-Paced & Fun – Work hard, have fun, and make an impact.
• 🌱 Keep Learning – Training and development to level up your skills.
• 🏆 Service Excellence – Be part of a team that takes pride in top-quality work!

This opportunity is ideal for someone ready to spread their wings, thrive in a dynamic environment, and make a meaningful impact on our client’s journey to success!

Responsibilities of the Dispatcher/Customer Service Representative:

Your responsibilities include:

• Dispatch Coordination:
  • Receive and process incoming service requests via phone, email, or online platforms in a timely and efficient manner
  • Prioritize and assign service tasks to the appropriate field technicians based on skillset, availability, and location
  • Continuously monitor job progress, update statuses, and ensure timely completion to maintain high customer satisfaction
  • Collaborate with technicians to provide essential details, ensuring they have the right information, materials, and tools for each assignment
  • Handle scheduling conflicts, urgent requests, and unforeseen changes to maintain a smooth and efficient workflow
    
    
• Customer Communication:
  • Deliver excellent customer service by responding to inquiries, addressing concerns, and maintaining a professional and friendly approach.
  • Engage with tenants to understand service issues before dispatching technicians, troubleshooting where necessary
  • Keep customers informed on job statuses, estimated arrival times, and any delays to manage expectations effectively
  • Facilitate clear communication between customers and field technicians to ensure a seamless service experience
    
    
• Administrative Coordination:
  • Maintain accurate and up-to-date records of service requests, job orders, and customer interactions in the system
  • Document key job details and technician updates to ensure proper tracking and accountability
  • Work closely with the accounting team to assist with invoicing, payment tracking, and billing processes
  • Process purchase orders (POs) and vendor invoices, ensuring timely and accurate payments
  • Coordinate with vendors for orders, payments, and service requirements to maintain smooth operations
  • Support inventory management by monitoring maintenance supplies and coordinating replenishment when necessary
  • Assist in preparing reports, analyzing data, and tracking key performance metrics as required by management
    
    
• Scheduling & Logistics:
  • Optimize technician schedules to improve efficiency, reduce downtime, and enhance service delivery
  • Coordinate technician routes to minimize travel distances and streamline service operations
  • Manage appointment scheduling, rescheduling, and cancellations while prioritizing urgent requests when needed

Perks:

• 13th Month Bonus (Wild right?! 🤯)
• Permanent work-from-home / remote set-up 🌴
• Health insurance 👨‍⚕️
• Dental insurance 🪥
• Mental health insurance 🧠
• Great starting salary 💰
• Growth opportunity 📈
• Performance-based raises 💸
• Prizes and bonuses 🏆

Specifics:

Time

• Full-time; We have three available shifts (listed below).
• Schedules will be assigned on a first-come, first-served basis—the first hire gets the first choice!
  • 📅 Monday – Friday | 8:00 AM – 5:00 PM EST
  • 📅 Monday – Friday | 8:00 AM – 5:00 PM MST
  • 📅 Wednesday – Sunday | 8:00 AM – 5:00 PM EST
• This is a remote position so you can have the freedom to work from anywhere

Miscellaneous

• Attire - business casual when in meetings
• Professional setup (Pains me I actually need to write this down… 👀)
  • Clean background
  • Good camera
  • Good microphone
  • Strong wifi

Tech Stack

• MS Suite (MS Excel, Word, Powerpoint)
• Microsoft Teams
• Dispatch Operating Software (Nice-to-have)
• Dispatch Scheduling Software (Nice-to-have)

Compensation

• $9,600 to $14,400 /yr