Senior Director, SAM Program Office

This role is considered Virtual.

Overview

Reporting to the Vice President, Strategic Accounts, this role will be accountable for establishing and developing SAM, Strategic Account Management, as an organizational capability to drive mutual value for Alnylam and the organized customers. This role will be responsible for driving strategic account excellence and will provide strategic, operational and project management leadership that support the development and growth in Alnylam’s key strategic accounts.

Key Responsibilities

A successful SAM Program Office Leader will be a dynamic, experienced, and highly motivated individual with distinct ability to:

• Lead the development and implementation of SAM Program to embed it as a key organizational capability to drive competitive advantage for Alnylam
• Work as a close advisor to VP SAM Program enabling successful strategic account management across the organization
• Refresh and enhance the SAM Program business processes, in accordance with the best practices in the industry, and translate into new approaches and readily applicable tactics that provide a competitive advantage to Alnylam
• Design innovative internal capability building opportunities for cross functional SAM team members to better engage with all channels of customers, including the customer engagement process and associated tools and enablers, SAM talent development, and SAM metrics and motivation
• Devise metrics and indicators to monitor the One Alnylam implementation, track ongoing success and provide ongoing feedback to highlight successes and opportunities for improvement
• Proactively enable the application of the organized customer engagement process (CEP) to integrated account plans and customer management in a consistent and effective manner
• Establish and maintain strategic account tools, resources, processes, playbooks and capability programs to ensure SAM can be sustained as a core capability for Alnylam
• Shape the development of the compensation and incentives model for SAM functions to ensure alignment with the broader business strategy and encourage adoption and use, in collaboration with the incentives team
• Champion the value of strategic account capabilities to build support and advocacy and cut through resistance
• Enable organizational alignment and commitment to achieve SAM excellence, including breaking down boundaries and enabling greater cross functional collaboration
• Provide expert leadership to support SAM team leadership in the implementation of the ‘One Alnylam (SAM) approach’ in key accounts to drive enhanced growth
• Contribute to the development of the overall SAM program strategy by reinforcing a clear and compelling vision that motivates the SAM leadership team to execute the SAM strategy
• Lead project management across SAM program leadership and team, including proactive ideas, active project management execution, with strong collaboration and communication
• Provide coaching tools, operational support & address training needs and resources with the cross funcation team to drive strong SAM leadership execution enabling them to identify and maintain long term relationship with key strategic customers
  
  

Qualifications

• BA/BS Degree required in life science or business
• Minimum of 10 years of successful leadership experience in pharmaceutical/biopharma, leading and coaching both marketing teams and/or operation and customer-facing teams
• Minimum of 10 years of total experience in Key Account management
• Experience in conceptualizing, developing, and implementing innovative solutions to meet the needs of the organization and its customers
• Experience in managing operational solutions and process optimization for healthcare customers
• Strong familiarity with various HIT platforms including EHR modules and patient portals etc. and organized customer operational processes
• Knowledge of US and Global compliance guidelines, laws, and practices
• Strong executive presence and communication skills, with the ability to articulate complex scientific concepts and strategic initiatives to a variety of stakeholders, including C-suite and board-level executives
• Excellent interpersonal skills for effective internal and external collaboration, negotiation, conflict resolution, and consensus-building across diverse cultures and disciplines as well as ability to motivate, influence, and support others
• Proven ability to lead and inspire cross-functional teams, fostering collaboration, creativity, and excellence in execution
• Visionary leadership and a passion for driving positive change, with the ability to inspire and motivate others to achieve ambitious goals and objectives
• Strong business acumen and the ability to think strategically, anticipate market trends, and identify opportunities for growth and innovation
• Ability to think strategically and champion ideas that benefit not only the Organized Customer but Alnylam as a whole creating mutual value
• Highly proficient in Microsoft; Excel, Word, and PowerPoint
  
  

Additional Preferred Experience

• MBA or advanced degree preferred
• Deep understanding of rare disease landscape, including patient journey, market dynamics, and access challenges
• Experience working with large strategic accounts
• Demonstrated record of success in CPG, MedTech, or other high-SAM industry
• Ideally prior consulting experience
  
  

About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.