Job description

We are looking for 2 FTEs for Project Management Services to support the customer's initiatives: Customer Service Elevation, Net Promoter System Migration, and Customer Success Platform enhancements.

Projektbeschreibung

Project Planning: Develop detailed project plans covering scope, objectives, timelines, resources, budgets, and risks.
Resource Management: Allocate personnel, technology, and budgets while ensuring the right skill sets are assigned.
Risk Management: Identify, assess, and mitigate project risks proactively.
Stakeholder Communication: Keep stakeholders informed through reports, meetings, and status updates.
Monitoring & Reporting: Track project progress, KPIs, and budget adherence, providing regular updates.
Quality Assurance: Ensure deliverables meet required standards and implement corrective actions as needed.
Change Management: Manage scope changes, assess impacts, and align all stakeholders.
Team Leadership & Development: Foster collaboration, lead project teams, and support professional development.
Methodology Implementation: Apply Agile, Scrum, or Waterfall methodologies as appropriate.
Post-Project Evaluation: Conduct reviews to assess success and identify areas for improvement.

Service/Task Deliverables

Support the Project Lead in all tasks proactively.
Coordinate and structure the project in alignment with the Project Lead.
Prepare and facilitate internal meetings, management presentations, and workshops.
Support operational project delivery across all workstreams.
Provide tracking, reporting, and documentation for project transparency.
Act as SPOC for IT project management topics and provide administrative support.
Design and implement a change request process, tracking its realization.
Maintain and update project plans, action lists, risk lists, and milestones.
Prepare reports, coordinate communication, and document meetings.

Framework

Start: March 2025
Duration: 31.12.2025
Capacity: 100%
Remote: 100%
Must-Have: PMI/ PMP, experience in projects with focus on Customer Service Elevation/ Customer Success Platform
Nice to have: Experience within the regulated chemical and pharmaceutical industry
Budget: Please note that no three-digit hourly rates can be realized in the course of this inquiry.

Skills

Strong knowledge of IT project methodologies
Experience in global/international projects is mandatory
Excellent project management expertise (Minimum 3–5 years of project lead experience)
Mandatory: PMI PMP certification
Proficiency in IT office tools
Understanding of standard customer service processes in the chemical (manufacturing) industry (advantageous for CSE)
Mandatory: Professional fluency in English (oral & written); German is optional but beneficial

Required profile