Senior Field IT Services Technician - Tech Project

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

Our Technology teams work collaboratively from different locations across the world on multiple eCommerce sites, mobile applications, and automated online auctions. We encourage and celebrate technical innovation and work with some of the industry’s leading technologies and tools.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Senior IT Field Services technician will be responsible for working closely with the local site managers and staff regarding all IT related issues or projects, as well they will work closely with the Properties team, Project teams, and local Trades performing IT related work at the sites. The Senior Technicians will also provide remote guidance for the site staff when necessary. The Senior required to extensively travel to auction sites, warehouses, and regional offices primarily around the US West region, but will include the US East region, Canada, Mexico, and Australia.

Responsibilities

Installation, Configuration, Maintenance, and Troubleshooting of operational hardware, software, and peripheral devices at regional locations

Installation of network appliances based on corporate standards (routers, switches, UPS units)

Coordination of all Properties activities that touch any IT service or equipment

Primary IT contact for the sites in their region regarding projects, IT related projections

Brokers other IT services such as Network or Server assistance as required

Maintain Documentation IT systems and infrastructure

Maintain Service Reports and Signoffs on all onsite work

Maintain updates of ServiceNow tickets and work within the change control process

Monitor network connectivity of servers, workstations, and other network appliances

Guidance to end users to identify and resolve systems issues

Kiosks (including replacement of internal components)

Operational tablet devices using WIFI (includes software updates)

Mobile auction trailer equipment (includes installation and servicing all internal tech. components)

Coordinates and supervises any local trades working at the site on IT related activities such as electrical or cabling vendors

Assist with the analysis of system utilization projects

Performs regular preventative maintenance on all IT equipment at locations

Provides onsite IT presence before, during, and after auction sale days

Responsible for the condition and quality of the location’s server/telecom room

Maintenance and Testing of networking and in-building WIFI services

Site landline data communications services

Flexible and willing to perform other tasks as assigned

Qualifications

Proven experience in the operation and analysis of hardware, software, and communications

Strong customer service orientation (Build Strong Relationships with onsite staff)

Excellent written and oral communication skills

Excellent listening and interpersonal skills

Ability to communicate ideas to technical and non-technical audiences

Experience communicating in a team-oriented, collaborative environment

Highly self-motivated and directed

Keen attention to detail

Excellent analytical, problem-solving skills

Logical and efficient

Ability to effectively prioritize and execute tasks in a high-pressure environment

Lifting and transporting of moderately heavy objects, such as installation of network racks, rack mounting UPS installations, computer/monitor boxes

Considerable travel will be required (50% - 75%)

After hours/weekends will be required occasionally at locations without other staff around

Operate all vehicles within the corporate responsibility standards

Maintain and submit Expense Reports and Time Sheets in a required timely manner

Professional office work environment