Job description

Field Service Technicians.

We’re currently seeking talented individuals to join us in the following regions:

WV, B, WR, GL & DY.

About Us

At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for the Food & Beverage industries

Are you a proactive problem-solver with a knack for building strong relationships and delivering exceptional service? Diversey is seeking a Field Service Technician to join our dynamic team. In this role, you’ll support our mission to provide high levels of service to customers by installing, maintaining, and repairing dispensing and dosing equipment, while delivering top-notch training and on-site support to ensure effective use of our innovative chemicals and equipment.

If you are enthusiastic, and passionate about delivering exceptional customer experiences? If We’d love to hear from you!

We’re currently seeking talented individuals to join us in the following regions:

Wolverhampton
Birmingham
Worcester
Gloucester
Dudley

Primary Role

Field Service Technician – Key Responsibilities

Support customers and ensure satisfaction through service excellence, hands-on technical tasks, collaboration, and detailed reporting.

Responsibilities

Service Excellence: Support strategic and national accounts, adhering to service plans and high standards.

Hands-On Tasks: Perform installations, preventative maintenance, and remote diagnostics to reduce downtime. Lead technical training sessions, audits, and monitor product performance for improvements.

Collaboration: Work with National and Internal Account Teams to align objectives with customer goals.

Customer Insights: Identify upselling/cross-selling opportunities and share insights with the sales team.

Detailed Reporting: Maintain accurate activity records using Salesforce for smooth communication and reporting.

Requirements

Strong communication, problem-solving, and attention to detail.
Proactive mindset with ability to work independently and collaboratively.
Experience in customer service, site maintenance, and technical support.
IT skills (Excel, Salesforce); background in cleaning/hygiene is a plus.
Full UK driving license required.

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person.

We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable.

Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.

Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

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