Associate PS Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Associate PS Consultant

Department & Team: CSS Professional Services

Location: Mexico

Genesys is hiring an Associate Professional Services Consultant with a passion for working with leading-edge software technologies in an international environment. If you would like to be part of a team of highly skilled consultants taking customer experience to the next level, join our PS team.

The main responsibilities include implementing the cloud solution based on the customer requirements. In this role, you will participate in all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development, and Testing.

The position requires a good level of teamwork and the ability to relate well with Customers and Partners.

Key Responsibilities:

•             Participate in complex software solutions implementation projects on all stages of the classic project lifecycle, such as:

- Business requirements specification and analysis

- Technical design specification

- Implementation and Integration of the solution

- Test Plan development and Testing

•             Must possess good time management skills to manage multiple, disparate, and concurrent solutions engineering activities.

•             Determining customer needs and developing creative vision to resolve their challenges.

•             Demonstrate Genesys solutions and maintain proficiency in all areas of the Genesys portfolio.

•             Remain current with industry trends and competitive knowledge.

Minimum Requirements:

•             Very good interpersonal communication and presentation skills

•             Be keen to work in a diverse and multicultural environment

•             Conceptual understanding of cloud concepts and architectures (Amazon is preferred)

•             Good verbal writing skills and the ability to effectively interact with clients (business and technical audiences)

•             Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience.

•             Basic API knowledge

•             Basic development skills

Desirable Skills:

•             Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience

•             1+ Years of consulting experience

•             Theoretical and practical experience in the following technology areas such as:

• Database management systems (Oracle and MS-SQL)
• SQL language and database development
• Computer hardware (Server hardware, storage hardware)
• Conceptual understanding of DBMS and hardware HA concepts
• Conceptual understanding of network security
• Computer networks
• Social Media
• WEB/SaaS based solutions.
• Modern operating systems at least Windows and Linux
• Conceptual understanding of CRM solutions

•             Very good analytical skills to troubleshoot complex issues.

•             Good Proficiency in English (verbal and in writing).

•             Strong team player

•             Ability to relate well with customers and partners at all levels.

•             Enthusiasm to work in a diverse and multicultural environment.

•             Software design and development including basic programming knowledge in for example java, C# including Unix Shell scripting. It is a must.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.