Job description

Position Title: Bilingual Customer Support Officer (Chinese/English)

Job Overview

Strikingly is seeking a dedicated and enthusiastic Bilingual Customer Support Officer proficient in both Chinese and English. This full-time role offers a stable work environment with opportunities for long-term employment. If you are passionate about providing excellent customer service and are eager to support our growing team, we encourage you to apply.

Key Responsibilities

Deliver exceptional customer support to clients in both Chinese and English.
Manage customer inquiries and resolve issues promptly and effectively.
Collaborate with team members to enhance the overall customer experience.
Maintain detailed records of customer interactions and feedback for continuous improvement.

Required Skills

Bilingual proficiency in Chinese and English.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Customer-focused mindset.
Ability to work collaboratively in a team setting.

Qualifications

Prior experience in customer support is preferred.
Demonstrated strong language skills in both Chinese and English.
Exceptional communication and active listening skills.

Career Growth Opportunities

At Strikingly, we believe in nurturing our employees’ professional development. We offer opportunities for advancement and encourage team members to expand their skills and take on new challenges.

Company Culture And Values

Strikingly prides itself on fostering a supportive and inclusive work environment where diverse perspectives are valued. We believe that our collective experiences and ideas contribute to the success of our team and the satisfaction of our customers.

Networking And Professional Opportunities

Joining Strikingly means becoming part of a dynamic team with a passion for excellence. You will have the chance to build your professional network while collaborating with talented individuals within the industry.

Compensation And Benefits