Job description

In this vital role you will partner closely with managers, Employment Law, and other internal key stakeholders to align with the Client Values, Leadership Attributes and Client Policies. Staff Relations is responsible for a wide range of employee relations matters, including investigating suspected violations of HR policy, and for providing practical advice and guidance on misconduct, counseling, terminations, accommodations, and performance management.

Responsibilities, include:
• Assist the Staff Relations Lead in supporting US Operations
• Partner with the Occupational Heath, staff and managers to analyze and respond to leave of absence, return-to-work, and accommodation requests
• Advise to managers and or staff on employee relations issues in Operations
• Suggest solutions to employee relations issues, including performance management, misconduct, workplace conflicts, and workplace accommodations; assess risk and raise issues when necessary. Determine appropriate level of corrective action, coaching managers, and advising on and reviewing correction action documentation to mitigate risk and minimize legal action
• Advise and partner with management on disciplinary actions; advise on appropriate documentation and communications with staff
• Recommend solutions to a variety of staff relations issues including managing poor performance, managing conflict, and assessing risk (escalating issues to the appropriate level when necessary)
• Utilize effective tools and resources to assist managers with employee relations matters; ensure information is current and accurate and recommend changes and/or improvements
• Participate in corrective counseling and termination conversations with staff and managers as appropriate
• Maintain a positive work environment by responding to staff members’ concerns, proactively addressing issues and advising management team regarding best practices
• Investigate employee issues and complaints and implement solutions to ensure timely and appropriate actions are taken while maintaining all required documentation
• Adhere to Standard Operating Procedures and Guidelines to ensure effective and consistent approach to cases
• Document and track cases in a centralized database in a timely manner; periodically report out on case status and potential trends to partners
• Exercise autonomy, independent judgment and decision making; provide sound reasoning for recommendations and balance information to resolve issues
• Manage conflicting priorities and organize time, while recommending process improvements to increase efficiency and effectiveness
• Maintain confidentiality and sensitivity to all issues, report on confidential information in an appropriate manner

Basic Qualifications:
Doctorate degree
Or
Master’s degree and 2 years of HR Business Partner/Generalist and/or Staff/Employee Relations experience
Or
Bachelor’s degree and 4 years of HR Business Partner/Generalist and/or Staff/Employee Relations experience
Or
Associate's degree and 8 years of HR Business Partner/Generalist and/or Staff/Employee Relations experience
Or
High school diploma / GED and 10 years of Business Partner/Generalist and/or Staff/Employee Relations experience

Preferred Qualifications:
• Previous experience in HR or Staff/Employee Relations
• Demonstrated ability to learn and apply company policy fairly, internal HR procedures, investigation procedures, and regulatory guidelines.
• In-depth knowledge of federal and state laws governing employment and labor (Equal Employment Opportunity, Americans with Disabilities Act, National Labor Relations, etc.)
• Awareness of emerging HR compliance issues, internally and externally, and the implications to the company
• Ability to conduct analyses and present findings in an organized manner
• Demonstrated ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups
• Proven ability to manage conflicting priorities and organize time
• Ability to manage a heavy workload and complete tasks in a timely manner, balancing high quality and efficiency
• Excellent communication skills written/oral/listening
• Proven ability to manage difficult conversations and interactions
• Demonstrated customer service/client orientation
• Proficiency in Microsoft Office Suite, E-mail (Outlook), Internet, HRIS (Workday) and case management tools (EthicsPoint)