Technical Service Manager - TSM

• Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues

• Understand the customer business, goals, and challenges to suggest solutions & services

• Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer

• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)

• Experience and knowledge in SAP NetWeaver Administration, migration and upgrades

• Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes

• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)

• Design optimal SAP configuration to maximize system performance and availability.