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Customer Service Representative II

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Colibri Group logo
Colibri Group Large https://www.colibrigroup.com/
1001 - 5000 Employees
See all jobs

Job description

Position Overview
The role of the Customer Service Representative II provides a superior level of customer service to all of our external as well as internal customers. This is a position for an upbeat person who is highly motivated, service driven and goal oriented, who will strive to meet and exceed customer’s expectations each and every time. She/He will be enthusiastic, patient and have excellent problem solving and follow through skills while working in a fast-paced environment. Must strive to improve customer relations with each and every interaction with our end user.

What You'll Do
  • Handle customer phone calls regarding their services in the upmost professional manner
  • Support customers through online chat 
  • Respond to customer inquiries through support emails
  • Provides moderately complex technical support to clients
  • Provides a variety of complicated tasks
  • Provide Webinar support for Live Continued Education courses
  • Responsible for renewing existing customers services as well as new services
  • Take part in detailed special projects as assigned by management
  • Provides moderately complex troubleshooting
  • Able to resolve issues with highly escalated customers in a professional manner
  • Resolving the customers concerns during the first interaction. 

    • What You'll Need to Succeed
  • Posses a strong understanding of the organizations products and services
  • Provides a superior level of customer service to all of our external as well as internal customers
  • Must have 3-5 years customer service experience
  • Should have 3-5 years of moderately complex technical support experience
  • Call center experience preferred
  • Familiarity with customer care concepts within the healthcare industry is  desired
  • Superb phone etiquette and customer service skills
  • Very strong oral and written communication skills
  • Ability to troubleshoot and resolve customer issues
  • Ability to work under minimal supervision
  • Detail oriented
  • Must be a fast learner capable of learning and understanding TRC products and services
  • Possess strong multi-tasking skills
  • Ability to adhere to scheduling requirements. 
  • Ability to be flexible with responsibilities and work schedules
    •

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Help Desk SupportCall Center ExperienceProduct Knowledge

    Other Skills

    • Customer Service
    • Problem Solving
    • Communication
    • Multitasking
    • Detail Oriented
    • Troubleshooting (Problem Solving)
    • Web Conferencing
    • Time Management
    • Teamwork
    • Physical Flexibility
    Are you interested?

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