Trustly was launched in 2008 and has grown rapidly over the past 16 years to become a global leader in Open Banking Payment solutions. With a mission to make online payments as seamless as possible, Trustly offers an innovative payment platform, bridging the gap between consumers and merchants. Its technology ensures that transactions are processed in real-time, providing both speed and security for all parties involved. Trustly's dedication to revolutionizing the payments industry is reflected in its collaborations with major brands such as PayPal, eBay, and Hargreaves Lansdown in Europe and FanDuel, T-Mobile, and Coinbase in North America. To date, Trustly has transformed the performance and experience of payments for over 9,000 merchants in 30+ markets, connecting them to 650+ million consumers through 12,000 banks. Trustly is a licensed Payment Institution under the second payment services directive (PSD2). It operates under the supervision of the Swedish Financial Supervisory Authority in the EU, EEA and the Financial Conduct Authority in the UK. In the US, Trustly is state-regulated as required to serve its target markets.

WHO WE ARE

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

ABOUT THE ROLE

As Trustly's Head of Risk Product, you will be responsible for building out a state-of-the-art platform to manage payment risk with bank account-based payments. Your responsibilities will encompass strategic planning, product development, and acting as a bridge between the risk and commercial teams.

WHO YOU’LL WORK WITH

On the Risk team, our mission is to create a framework and infrastructure to manage risk in the account-to-account space. We seek to create long-term competitive differentiation and shareholder value through our management of payment risk. Our team is made up of skilled and experienced professionals who are passionate about fraud and credit risk mitigation. We have a cross-functional team of data scientists, engineers, analysts, and product professionals dedicated to creating a best-in-class solution for transactional risk management. We are actively searching for individuals who share our passion for risk and thrive on innovative thinking, enabling us to maintain our competitive edge in the evolving open-banking space.

WHAT YOU'LL DO

Develop and execute the overall product strategy and roadmap for managing transactional risk.

Collaborate with the technology organization to create a best-in-class platform to manage transactional payment risk at scale.

Collaborate closely with cross-functional teams, including engineering, consumer and merchant product, and support to ensure risk management is at the core of all new product launches or expansions.

Work closely with key stakeholders across the organization to ensure alignment between risk product initiatives and the ultimate impact on our risk KPI’s.

Use analytics to assess and communicate the impact of risk initiatives.

Collaborate with merchant and consumer-facing teams to communicate our risk management philosophy and the necessary tradeoffs.

Stay up-to-date with the latest developments in fraud and risk solutions, particularly with respect to machine learning and advanced AI.

Analyze possible competitors and assess partners or vendors that can strengthen our risk management capabilities.

Build and lead a high-performing product management team, fostering a collaborative and innovative culture.

Mentor team members, provide guidance, and empower them to achieve their full potential.

WHO YOU ARE

10+ years of leading product management teams in the FinTech or payment industry with a focus on risk management.

Your experience includes creating an overall roadmap and executing on a machine-learning platform for transactional risk management.

Deep understanding and expertise in machine learning models and infrastructure in a real-time transactional environment.

Ability to translate a risk platform vision into an actionable product plan for execution by engineering, data operations, and data science.

Familiarity with the identity, authentication, fraud, and device fingerprinting vendors commonly used in transactional risk management.

Excel in cross-functional collaboration and can effectively communicate and align with diverse teams.

Ability to communicate risk management concepts to internal merchant success teams and merchants directly.

Solid understanding of technology and software development processes which enables you to communicate effectively with developers, making you a bridge between technical and non-technical teams.

You thrive in a dynamic environment and embrace innovation.

You are not afraid to challenge the status quo and always seek ways to improve products and processes.

Your communication skills are exceptional, enabling you to convey complex ideas in a clear and concise manner to both technical and non-technical stakeholders.

Possess a genuine passion for technology, innovation, and the payments industry.

A Master’s degree in a scientific, mathematical or engineering discipline or appropriate experience is a plus

#LI-Remote

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Head of Risk Product

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