Job description

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team!

You will be responsible for driving success across our highest opportunity accounts in the Transportation and Logistics industries. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.

The ideal candidate will have direct work experience in Transportation and/or Logistics or a strong track record of managing Enterprise customers in these industries. Apply today to join a groundbreaking team!

About you:

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization

3+ years of industry experience in Transportation and/or Logistics or managing Enterprise customers in those industries

Strong ability to build executive relationships and drive business value for Enterprise customers

A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies

Persuasion and presentation skills, with the ability to communicate up and down an organisation

Ability to actively listen, understand customer pain points and take action

Thrives in a fast-paced, dynamic environment

How you will spend your time:

Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions

Understand customers’ business objectives, challenges, and industry-specific needs to drive success

Own customer retention, ensuring renewals and reducing churn risk through proactive engagement

Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion

Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices

Advocate for customers internally, influencing product development based on industry trends and customer feedback

Contribute to the development of industry-specific playbooks, collateral, and case studies

Benefits:

Equity with high growth potential and a competitive salary

Flexible working arrangements, we encourage you to create the best work blend while working from your home

401k

Generous Medical Insurance plans

Wellbeing initiatives such as subsidised fitness programs, EAP services

Paid Parental Leave

Access to professional and personal training and development opportunities

Hackathons, Workshops, Lunch & Learns

We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Quarterly celebrations and team events

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or dhs.gov/e-verify

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