Job description

Hello, Client Success Specialist!

Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies.

A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence. In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, and manage internal and external processes pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service.

We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. Travel will be required to our Chicago office from time to time.

Key responsibilities for this role...

Provide necessary support and coordination to the Client Success team

Architect client solutions grounded in clear performance expectations

Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs

Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution

Your skills, background and experience include…

Minimum 3 years of experience (in-store or digital marketing required)

Ability to thrive under pressure and meet deadlines while multi-tasking

Excellent communication and interpersonal skills

Proactive self-starter willing to learn and grow with an ever-changing business

Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management

Proficient in Microsoft Office, Google Workspace, and JIRA applications

Proficient in Salesforce or other CRM

Bachelor’s Degree in a relevant field

Our Benefits:

Competitive pay

401(k) Match Program

Medical, Dental, Vision Insurance

Work From Home Stipend

Short Term and Long Term Disability

Life Insurance

Paid Time Off

Volunteer Opportunities

Summer Hours

Parental Leave

Tuition Reimbursement

Sabbatical Program

Professional Development

Gym Stipend

Social events

Who are we?

Nearly ten years and over 3.3M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and over 240 million consumers each month, at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”

Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.

Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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