Learning Experience Designer - Costa Rica or India

Learning Experience Designer - W2 Hourly Employee

Location: Remote (Costa Rica or India)
Type of Contract: Full-Time
Contract Duration: 1 year 

SweetRush is a consulting, design, and staffing firm specializing in HR-related services that help foster life-centered businesses and organizations. Our work includes designing unique learning experiences using agency-level graphics and leading-edge technology; creating high-performing cultures, leaders, and teams; and helping our clients grow their learning teams with qualified professionals.

Many of our clients are household names with large international operations, while others are small nonprofits whose work we value as essential to the world. We try to balance the work we do for profit with the work we do to spread good things in the world.

SweetRush is a leader in the field of learning and development, making use of emerging technologies (like VR and AR), games, storytelling, chatbots, interactive virtual and in-person experiences, and so on, all while grounding our work in vibrant and impactful human-centered design. The many awards we win every year reflect the care we put into our craft and our collaborations with clients. We’ve been grateful to have won awards with Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others.

We are a completely virtual, tight-knit, talented community that spans the globe, a culture-forward team that values diversity, respect, and caring. Our folks tend to stick around, as do our clients. 

We like to think we stand apart from competitors for the uniqueness and innovation of everything we create—and for who we are. And we’re committed to hiring talent that’s as creative, innovative, and caring as everyone on our team. This is where you come in…

About The Role

The Learning Experience Designer (LXD) is a dedicated resource to our client partner, an American multinational manufacturer of food products. The LXD will design large programs for their corporate university working with the client’s senior stakeholders in addition to the SweetRush team.  

Overview

Learners are the heart of our work at SweetRush, and the Learning Experience Designer is the person who makes that magic happen. The Learning Experience Designer (LXD) listens deeply to the voice of the learner, applies learning design theory, and works as part of a cross-functional, highly creative team to create effective and engaging instructional treatments for clients. 

Responsibilities

• Interprets audience insights documents and/or personas descriptions, learning objectives, content analysis documents, business needs and constraints, mental model shifts, and high-level outlines to create effective and engaging learner experiences in a variety of modalities, such as eLearning, vILT, ILT, games, videos, performance support materials, and others.
• Creates content for learning experiences.
  • Conducts content analysis on client content.
  • Outlines performance and knowledge objectives for the learning experience.
  • Identifies content gaps.
  • Interviews subject matter experts (SMEs) to fill in content gaps.  
  • Performs research to develop original content to fill in content gaps.
• Creates documents, such as flow charts, content maps, design documents, and storyboards, to communicate the content and design of the learning experience with both the client and SweetRush production teams.
• Collaborates with cross-functional project team leads, such as the Lead Learning Experience Designer, Creative Director, Art Director, and Technical Lead, during all phases of the project to design engaging and effective learning experiences within project scope constraints.
• Presents and explains authored project documents, such as flow charts, content maps, design documents, and storyboards, to clients to prepare them for their reviews.
• Receives and incorporates feedback from the Lead Learning Experience Designer, other project team leads, and the client.
• Consults with the client on feedback that creates a less effective or engaging experience for the learners.
• Participates in individual project teams as an empathetic, consultative, positive, and flexible team member. 

Skills

• Instructional design theory 
• Strong client and cross-functional team interaction skills: written, in-person, and remote verbal communication skills

• Outstanding writing skills, with the ability to write for a variety of audiences with ease
• Self-organizing with excellent time management skills

• Agile switch-tasker: can manage multiple tasks in a fast-paced, constantly changing environment
• Ability to monitor and manage assigned project tasks and timelines, prioritize and problem-solve
• Collaborative and receives constructive feedback well
• Flexible, creative, and passionate about learning experience design

Qualifications

• Associate’s degree or equivalent
• Suggested minimum of five years of experience in an educational, corporate training, consultation, or professional services environment, with an emphasis on eLearning and multimedia technologies

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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