Agile Product Analyst (Development) Computer Systems Analyst

Pay Plan Title: Computer Systems Administrator 

Working Title: Agile Product Analyst (Development)

FLSA Status: Exempt

Posting Salary Range: $55,167 - $85,409

Office Location: Remote

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

We are looking for a friendly and motivated Agile Product Analyst to join our IT team! At Trillium, our business systems are the backbone of our operations, ensuring seamless communication, efficient workflows, and accurate data management. This critical role blends technical expertise with administrative finesse. If you thrive in a collaborative environment, this is the perfect opportunity for you to contribute to exciting projects while developing your skills. Apply today!

On a typical day, you might:

• Monitor and ensure business systems remain operational.
• Acts as liaison between Business units and IT Business Systems for business system operations, upgrades and maintenance.
• Oversee and coordinate UAT testing for any upgrades to the business systems pursuant to the Agile flow.
• Respond to tickets from the KACE System and record the problems and solutions in the KACE System.
• Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organization needs.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education/Experience:
 High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification.   Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR

Associate’s degree and a minimum of one (1) year of experience working in application environments with hands on experience with monitoring system operations. Requires certification.  Applicable certification(s) may be substituted to equivalent degree and experience requirements.

OR

Equivalent combination of education/experience.

Preferred education/Experience:
 Prefer experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office. Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas.

License/Certification: 
 High School/GED and Two-Year degrees require certification.
 Must have a valid driver’s license

Preferred License/Certification:
 Microsoft applications certifications MTA, MCSA, MCSD or equivalent certifications will be accepted.

Location:
Must reside within United States.   

Deadline for applications:  Monday, February 17, 2025 at 11:59 p.m.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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