Bilingual Customer Service Associate (French/English) | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Bilingual Customer Service Associate (French/English) to join our team in Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

We're looking for individuals with: 

• Excellent oral and written communication skills in both English and French.
• The ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned in a voice, non-voice or blended programs.
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
• Ability to convey information effectively.
• Must be willing to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during the weekends or on holiday.
• Excellent organizational skills and attention to detail.
• Ability to work with minimal supervision.
• Some analytical skills.
• Some technical abilities.
•  HubSpot knowledge a plus for the role.

To be successful, you must possess the following:

• Ability to effectively and accurately translate Automotive Service Bulletin from an auto company.
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.