Operations Oversight Analyst

Gold Coast Health Plan will not sponsor applicants for work visas.

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

POSITION SUMMARY

Under the direction of the Change Control Manager, the Operations Oversight Analyst coordinates with contracted and delegated entities to provide oversight, review, and feedback related to operational processes. Perform task related to the change control process to ensure change documentation is captured and reported efficiently. This role will also partner with internal departments to provide trending results of oversight review and responds to escalated provider inquiries related to claim submissions and processed claims.

Amount of Travel Required:   30-50% 

Work Schedule: Travel to multiple sites and different locations. Flexibility to work beyond normal business hours as needed.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

• Complete quality review of claims to ensure providers are billing and paid accurately.

• Complete quality review of incoming calls to ensure accuracy and completeness of activity.

• Validate the effective implementation of Corrective Action Plans (CAPs) through future audits to ensure compliance

• Assures timely and accurate resolution of identified issues jointly with the GCHP contractor or delegate. 

• Performs follow-up with the ASO as necessary to meet commitments

• Assists in prioritization of provider claims research projects recognizing compliance and business priorities.

• Initiates direct communication with providers and delegates when additional information is required and provides timely updates. 

• Communicates with providers on resolution and closure of issues, as needed.

• Supports prioritization and accurate resolution of change requests.

• Communicates to GCHP and delegates root cause of identified issues to ensure corrective actions are taken to prevent future problems.

• Ensures resolution and action plans are following all regulatory and contractual requirements.

• Remains abreast of Provider Dispute Resolution/Provider Grievance policies and coordinates closely with accountable staff and relevant policies.

• Tracks remediation activities to be performed by delegates to resolve issues. 

• Participates in Provider Education efforts as appropriate. Represents Operations in meetings with providers.

• Recommends appropriate prospective and retrospective auditing processes to assure accurate and compliant processing of claims, disputes, and adjustments.

• Identifies and communicates deficient trends and coordinates with outside vendors and internal management to develop appropriate process corrections.

• Coordinate and host  joint operation meetings. 

• Review service level agreements. 

• Report analysis

• Other duties as assigned.

POSITION QUALIFICATIONS 

Competency Statements

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.

• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.

• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience:                           

• 2 plus years of experience in a claims processing, oversight and/or delegation department at the professional level.

• Prior experience as a senior analyst/examiner in a lead capacity preferred.       

• Medi-Cal/Medicaid managed care experience strongly desired.

Computer Skills: Advanced computer skills included in the MS Office products.