Job description

This is a remote position.

Schedule:

Monday to Thursday: 8:00 a.m. – 5:00 p.m. (30-minute unpaid lunch break and two 15-minute paid breaks) – San Diego, CA, Pacific Time | 12:00 a.m. – 9:00 a.m. Manila Time
Friday: 8:00 a.m. – 3:00 p.m. (60-minute unpaid lunch break and one 15-minute paid break) – San Diego, CA, Pacific Time | 12:00 a.m. – 6:00 a.m. Manila Time

Paid Hours per Week: 40 Hours

Role and Responsibilities:

Provide exceptional customer service by building and maintaining strong client relationships.
Set clear expectations during the initial stages of the client’s program (e.g., Welcome and Intro calls).
Offer timely and informative updates to clients throughout their program.
Assess client needs and provide accurate, empathetic, and helpful assistance.
Handle a high volume of inbound and outbound calls, emails, texts, and voicemails efficiently.
Ensure timely follow-ups with clients for scheduled appointments.
Collaborate effectively with team members to meet goals and targets.
Document all client interactions accurately in the CRM system.
Consistently meet or exceed personal and team performance targets.

Requirements:

Compatible Computer System Requirements (Laptop or Desktop):

Windows 10 or later: Minimum Processor: Intel i5, 6th Generation / AMD Ryzen 5
MacOS 12 Monterey: Minimum Processor: Intel i5, 6th Generation
Recommended: 16GB RAM (minimum 8GB)
Two monitors (or a second monitor attached to a laptop) required.
Compatible PC camera for video calls required.
A wired PC headset for secure communications required.

Independent Contractor Perks:

Paid holidays, 2 weeks of vacation, and 5 sick days after a 90-day probationary period.
Permanent work-from-home setup.
Immediate hiring.
Steady freelance job.

ZR_20048_JOB

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