Job description

This is a remote position.

Role Name: Virtual Assistant - Professional Services

Schedule:

20-25 hours per week, Monday to Friday 9:00 AM to 1:00 PM UK time

Client Timezone: UK (GMT/BST)

Client Overview

Join a dynamic and growing professional services firm based in the United Kingdom that provides expert financial and accounting solutions to a diverse client base. This established practice prides itself on delivering exceptional service and maintaining strong client relationships through innovative approaches and digital solutions. As part of their expansion, they’re seeking a talented virtual assistant to support their operations and contribute to their continued growth.

Job Description

We’re seeking a detail-oriented and proactive Virtual Assistant to join our client’s professional team in a part-time capacity. This role offers an exciting opportunity to work with a forward-thinking firm where you’ll be instrumental in supporting daily operations, client communications, and team coordination. The ideal candidate will bring strong organizational abilities and technical expertise to help streamline processes and enhance client service delivery. This position offers the perfect blend of administrative, customer service, and project coordination responsibilities, making each day dynamic and engaging.

Responsibilities

Provide exceptional customer support and manage client inquiries through various communication channels
Coordinate and schedule client appointments, ensuring efficient calendar management
Handle email correspondence and maintain organized inbox management
Execute accurate data entry and maintain detailed records in CRM and other business systems
Manage and create engaging content for social media platforms
Conduct professional phone calls with clients for follow-ups and scheduling
Coordinate work allocation among team members and track project progress
Support general administrative tasks and special projects as needed

Requirements

Essential Qualifications:

Demonstrated experience with CRM systems and customer support software
Strong proficiency in data entry and advanced spreadsheet management
Proven experience with social media management tools and content creation
Excellent written and verbal communication skills in English
Strong organizational abilities and exceptional attention to detail
Demonstrated ability to work independently while collaborating effectively with remote teams
Reliable internet connection and quiet home office setup
Availability during UK business hours

Preferred Qualifications: